Extended Stay America - Memphis - Wolfchase Galleria

Anonymous 

on Expedia

7 years ago

Now a good place to stay. There wasn't any cups, plates or dishes in the kitchen. The hide-a-bed mattress was filthy and very uncomfortable. I had to ask for sheets and pillows for the hide-a-bed and the hotel only had one pillow which they had to hunt for. There was only one title bottle of shampoo. The carpets were dirty and very worn. Wi-Fi was not available. 

Stephanie 

on Expedia

7 years ago

Filthy There was hair in the garbage, dead bugs in the bathroom and standing water that was there long enough to build up scum. Never again!! I will never chance another Extended Stay 

Alex 

on Expedia

7 years ago

Made reservations that stated 4 people would be in the room. No bedding was provided for pull out couch. Signs all over the room that they provide utensils and cookware, but nothing was provided in the room. When we first arrived unable to use the pool and was told by staff that they did not have their permit yet. Once pool finally opened, they only had 4 pool chairs. States that they serve breakfast, they do not. All they serve you is a granola bar and coffee. Room smelled strongly of smoke, yet the room stated it was a non... read more

Anonymous 

on Expedia

7 years ago

I reserved 2 days,we walked in first day ,there were pet smell in the hallway,my son is 5 and has asthma.He started coughing right away.We left and slept at a different hotel,i lost my $400 .It is so old andlooks like a hospital,as we were walking in at 5pm one of the other guest said we were making noise,we were trying to find our room.we left and did not go back.Absolutly DISGUSTING! 

JimmyLee 

on Expedia

7 years ago

Paid thru Expedia, Never Got a Room - Overbooked Nice hotel location, poorly managed. Too bad but don't recommend. Still trying to get my money back since they overbooked. Arrived at 9:00 pm Saturday to check in and left at 1:30 am Sunday because room was never assigned even though I continued to ask. Requested to speak to the manager, however, no manager on duty - they left at 7:00 pm on Saturday evening. People everywhere and no one to take charge. One traveler came to the front desk requesting assistance with the water in... read more

Amanda 

on Expedia

7 years ago

Rooms were terrible We booked a king size room upon coming into town and checked in with our newborn baby, late at night. When we arrived to our room, it was miserably hot so we turned on the a/c and it was banging something awful. The fan was obviously broken. So we called the front desk and got no answer. Went down, reported the problem and were moved to a double bed room. We hauled our newborn and all our stuff to the new room only to find it too was burning hot. Turned on the ac and it wouldn’t stay on. Then we discovere... read more

Ralph 

on Expedia

7 years ago

This has been the worst place I have ever stayed for a hotel in the German twin area , disgusting floors ,bathroom,shower, OMG that WAS the worst how can they stay in business I’m surprised!! 

William 

on Expedia

7 years ago

Dissappointed Staff was very friendly and went out of their way to help. Bed was comfortable. Now the negatives: Excessive I-40 traffic noise ALL night. Room did not even have clothes hangers to use. No in room coffee machine. Breakfast was a joke: packaged muffins and granola bars. Hot cereal but no bowls to use it. High price for amenities given. Glad we bought the cinnamon rolls at IKEA. 

Anonymous 

on Expedia

7 years ago

Disappointed Showed up around 11p.m the concierge was rude, had an attitude found out my Reservation was lost. Didn’t receive what I reserved. The room had no spare sheets or blankets or pillows, not even a cup. When asked for these things the resptionist still had a nasty attitude which was displeasing. The pull outs. Ed had blood stains. The only good thing about this place was the morning manager who had a pleasant attitude made my morning check out go smoothly.