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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We booked our room through Expedia and it was a nightmare to get checked in because your hotel had no record of the reservation. It took a while to get it straightened out(after driving over 11+ hours with a group of 11-not fun). If expedia says you don't have to call to reconfirm the reservation- you'd better do it anyway.
Business response:
Thank you for taking time to evaluate our hotel. We’re sorry for the inconvenience you experienced at the time of check-in. Please be assured that we’re personally following up on your feedback so we are more consistent in our service delivery. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Stay away and book somewhere else The room stinks! The room wasn't clean. AC is not blowing cold air. No coffeemaker inside the room. Carpet is filthy. Bathroom is so outdated. Never again will I choose to stay at this hotel.
Business response:
Myles, thank you for being our guest. We are sorry for the issues you experienced in your room and the inconvenience it caused. Your concerns will be discussed with our housekeeping and maintenance team to be more diligent with their work so that our future guests never experience the same. We would also like you to know that the coffee is served in the lobby and is complimentary. We’re sorry if this was not explained to you by our front desk at check-in. Thanks again, and we hope to have an opportunity to host you back so t... read more
Poor management- short staffed Checked in at 8 PM. Only One staff member in whole hotel and she had less than adequate customer service. Hallway still had trash and dirty laundry from housekeeping tasks as if they left without finishing their job! Room was nice but toilet overflowed on my test flush (routine for me after previous bad experiences!). No maintenance was on site so I had to switch rooms. When I went to front desk to get keys two other parties were getting help for other problems and they rolled their eyes when t... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Your comments will be shared with the appropriate team to prevent these issues from happening again. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Worst Experience of my 19 years of travel Booked 2 rooms. We arrived at 11pm. Only one room was ready. I was told the other one probably wouldn’t be ready that night. We were only booked for 1 night. I had my wife, 6 kids, my sister and my dog with me. We all had to cram in one room. The hotel overall seemed dirty. I know we were not the only ones with issues as at 11:30pm the lobby was filled with angry guests. I’m not sure what the problem was or were the breakdown happened, but I am going to stay away from all Extended St... read more
Business response:
Jonathan, thank you for taking the time to share your comments about your stay. We apologize that your room was not ready for you when you arrived. Your comments have been shared with our front desk and also with our housekeeping team with regards to the cleanliness to ensure a better experience going forward. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Reservation, what reservation I made a reservation a month ahead of our stay. After a long day of travel, we were turned away because the hotel was full. The staff was not very nice about it and just said it didn’t matter that we had a reservation. Sometimes people stay longer. We found another hotel for the night and will not be giving extended stay any more business.
Business response:
We appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Horrible Service!! We arrived at 7:00 pm when the room was supposed to be ready by 3:00 pm. Had to wait an additional 2 hours until our room was ready. It was rediculous!!! At least it was clean when it finally was ready.
Business response:
Dane, we are sorry for the wait time issue you experienced at the time of check-in due to your room not being ready for the occupancy. Your review will be taken as a tool to ensure that all procedures within our front desk and housekeeping departments are being followed. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Now a good place to stay. There wasn't any cups, plates or dishes in the kitchen. The hide-a-bed mattress was filthy and very uncomfortable. I had to ask for sheets and pillows for the hide-a-bed and the hotel only had one pillow which they had to hunt for. There was only one title bottle of shampoo. The carpets were dirty and very worn. Wi-Fi was not available.
Business response:
Heather, first and foremost, we would like to offer you my apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our service was not shared at the time of your check-in. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will give us a chance to impre... read more
Filthy There was hair in the garbage, dead bugs in the bathroom and standing water that was there long enough to build up scum. Never again!! I will never chance another Extended Stay
Business response:
Stephanie, thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.