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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Made reservations that stated 4 people would be in the room. No bedding was provided for pull out couch. Signs all over the room that they provide utensils and cookware, but nothing was provided in the room. When we first arrived unable to use the pool and was told by staff that they did not have their permit yet. Once pool finally opened, they only had 4 pool chairs. States that they serve breakfast, they do not. All they serve you is a granola bar and coffee. Room smelled strongly of smoke, yet the room stated it was a non... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
I reserved 2 days,we walked in first day ,there were pet smell in the hallway,my son is 5 and has asthma.He started coughing right away.We left and slept at a different hotel,i lost my $400 .It is so old andlooks like a hospital,as we were walking in at 5pm one of the other guest said we were making noise,we were trying to find our room.we left and did not go back.Absolutly DISGUSTING!
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix-up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future.
Paid thru Expedia, Never Got a Room - Overbooked Nice hotel location, poorly managed. Too bad but don't recommend. Still trying to get my money back since they overbooked. Arrived at 9:00 pm Saturday to check in and left at 1:30 am Sunday because room was never assigned even though I continued to ask. Requested to speak to the manager, however, no manager on duty - they left at 7:00 pm on Saturday evening. People everywhere and no one to take charge. One traveler came to the front desk requesting assistance with the water in... read more
Business response:
Jimmy, thank you for staying with us. Although you liked our convenient location, we are sorry you experienced difficulties during your stay with us and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Rooms were terrible We booked a king size room upon coming into town and checked in with our newborn baby, late at night. When we arrived to our room, it was miserably hot so we turned on the a/c and it was banging something awful. The fan was obviously broken. So we called the front desk and got no answer. Went down, reported the problem and were moved to a double bed room. We hauled our newborn and all our stuff to the new room only to find it too was burning hot. Turned on the ac and it wouldn’t stay on. Then we discovere... read more
Business response:
Amanda, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
This has been the worst place I have ever stayed for a hotel in the German twin area , disgusting floors ,bathroom,shower, OMG that WAS the worst how can they stay in business I’m surprised!!
Business response:
Ralph, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Dissappointed Staff was very friendly and went out of their way to help. Bed was comfortable. Now the negatives: Excessive I-40 traffic noise ALL night. Room did not even have clothes hangers to use. No in room coffee machine. Breakfast was a joke: packaged muffins and granola bars. Hot cereal but no bowls to use it. High price for amenities given. Glad we bought the cinnamon rolls at IKEA.
Business response:
William, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. I encourage you to try us again in the near future and I am confident you will enjoy a better stay. Sincerely... read more
Disappointed Showed up around 11p.m the concierge was rude, had an attitude found out my Reservation was lost. Didn’t receive what I reserved. The room had no spare sheets or blankets or pillows, not even a cup. When asked for these things the resptionist still had a nasty attitude which was displeasing. The pull outs. Ed had blood stains. The only good thing about this place was the morning manager who had a pleasant attitude made my morning check out go smoothly.
Business response:
First of all, please accept our sincerest apologies for the behavior of our associates and for the inconvenience caused, and thank you for informing us of these situations. We can understand your disappointment and are sorry for the inconvenience you experienced. We provide thorough training for all our associates and will redouble our efforts. Counting on your kind generosity to accept our apology, we truly hope you will consider returning to our hotel so that we can provide a much better stay. Sincerely, Hotel Management
Disappointed. I was disappointed because there was nothing to cook with in the kitchnette. I had to go down to the front desk and get it with a cart they provided. They did not bring it up to me, which I felt they should. I called and asked for a toaster. I had to call again about that and had to go downstairs to get it. I am normally not a complainer and I like to give people the benefit of the doubt but I had to go up and down the elevator to much to get the things I needed for my hotel room. I also had to call the front d... read more
Business response:
Samantha, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We have shared your feedback with our housekeeping as well as front desk team and will use this as a training opportunity to improve our service delivery. We hope you will give us another chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Ok for the money but never again Older hotel but price reflected it. House keeping only left two hand towels in the room, no wash cloth or towel. Constant noise from room above mine all night.
Business response:
Robert, please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.