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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth it! The first room we got was not cleaned at all. The floor had not been vacuumed and the trash had not been emptied. They moved us to a new room our stay was for 2 nights and housekeeping never came in to clean the room. The first receptionist at the front desk was very polite and helpful but the second one not so much. I will not be staying at another extended stay hotel and would not ever recommend it.
Business response:
Please accept our sincere apologies for the cleanliness and service issues you encountered while here and the inconvenience caused. Your comments have been shared with the entire team, and we will take the appropriate steps to prevent these problems from happening again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Bug problem The hotel looks decent, not super nice but decent for the money. Beds looked fine. The problem was the roaches in the bathroom. We were in the room all of 2 minutes and were given an immediate refund! Went to another hotel.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Would NOT Recommend I arrived at the hotel late in the evening after a long drive. We went up to our room hoping for a good nights rest. Firstly, the beds are extremely uncomfortable- thin sheets, hard plastic mattress and bad pillows. The bathroom had severe stains in the tub and in the loo. It was NOISY. We had extremely noisy neighbors who slammed the door all night long. I slept maybe 1 your total.
Business response:
Bella, thank you for your candid review, and we apologize your stay was less than perfect. Your experience is not representative of our usual performance, and we regret falling short of your expectations. Your comments have been discussed with the team, and we are reviewing our procedures now so this does not happen again. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management
Junk hotel 3 nights and never got new towels, bedding, etc. breakfast wasn’t even a real breakfast it was a grab and go. Dirty room. Sheets were even stained on both beds. Not even cleaned. Very upset with this stay and won’t ever use an extended stay again
Business response:
Thank you for your feedback. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
John, thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Disappointed with this hotel I use to always book a room with this hotel but with this experience now,well I probably wont no more..for one we did not have a clean room.it looked as if it never been cleaned from the last person that was in it.the carpet wasn't clean and the sheets had a odor..the only thing that I did like was that they put us on another room that was at least okay enough to sleep in..but I was truly disappointed
Business response:
Thank you for taking the time to post a review. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospit... read more
Not pleased Was in town for a funeral got to hotel last on nights was nice room was dirty...hairs on shower walls trash in trashcan...tub dirty ..phone dirty soap open on towels ..was not pleased got another room had to leave and go to store to get cleaning products to clean room to have comfortable for my child to be in there and purchase sheets for us to sleep on to make sure my child was safe..will not be going back to this establishment.
Business response:
We are sorry for the loss. Thank you for reviewing your experience at our hotel. We apologize that your stay was unsatisfactory and want to assure you that we are taking action to avoid such problems in the future. We hope you will stay with us again so we can provide you with the excellent service for which we are known. Sincerely, Hotel Management
Would be a nice hotel if police would monitor. The hotel could be okay for families if police would monitor activity there. Not a family friendly environment.
Business response:
Carla, thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always expect from our hotel. Sincerely, Hotel Management
Don't make this mistake room run down, no extra blankets, no coffee maker no breakfast.
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not communicat... read more
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.