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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Quick stay The rooms and staff all together were nice the sheets smelled very clean! The only problem was my husband and I saw 2 roaches in our room grossed us out glad it was just an overnight stay and glad we didn't carry any bags in with us, sure don't want to carry those home with us!
Business response:
Chrystal, thank you for the candid feedback. Although you liked our courteous service, we apologize for the issue you encountered in your room. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure this problem isn’t repeated. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Business response:
Please accept our apologies for providing a less than perfect stay. Let us simply say we are all committed to making sure we don't repeat what you experienced. Thanks for your candid feedback, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management
Disappointed Room was not ready when checking in @4:00 pm, room smells like dead fish, beds not made, dirty towels on floor, staff got us another room,after they checked it out,
Business response:
Jim, it is disheartening to read we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Be assured your concerns have been shared with the appropriate teams to take necessary actions. We regret the inconvenience caused, and please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Help Room was dirty, wall needed paint, key pad to entry hall was broken, bot the bathroom was clean, and good water pressure, water faucet needed to be replaced, heating system was noisy, the fan was losing a bearing,
Business response:
Jim, we sincerely apologize for the issues you encountered in your room and for the inconvenience it caused. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we are already working to address the problems you mentioned. Please consider giving our hotel another chance, so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management
Roaring Train Air Conditioner Everything was great until I turned on the air conditioner and the knob on the shower was stripped. I am handicapped. I asked for another room but nothing was available. Very disappointed
Business response:
Audre, we sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Updates makeover The 1st. Floor really needs updates its just old the carpet always need vacuuming just trashy
Business response:
Thank you for staying at our hotel and for your candid feedback. We apologize that we couldn't meet your expectation and for the inconvenience, you had while here. We have shared your feedback with our maintenance team so that they can look into their area and be more careful with their work. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
You hear floor squeaking The hotel is not as nice as other Extended Stay's I've stayed at in other city's. The flooring at this hotel must be wood and not concrete. You can hear the squeaking of guest walking the floors above you and in the flooring as you walk the halls. Plus the room carpet was in bad shape and the toilet had problems.
Business response:
Brandy, thank you for your visit to our hotel and for your review. We are committed to offering all our guests an exceptional stay, and we apologize that we did not do so for your visit. We are always looking for ways we can improve, and we will take your feedback into account. We appreciate your loyalty towards our brand and hope to have the opportunity to make a much better impression on a future stay. Sincerely, General Manager
Very Dissapointed I booked a one bedroom suite for a week. The room smelled funny. We found out this was because the air conditioner would flood the bedroom on occasion. I asked to be moved and the second room's air conditioner would only put out hot air and the dishwasher didn't work. We just pushed through the week since we mainly just used the hotel to sleep and wash up in. I will promise one thing. I will never stay at a extended stay hotel again. There are way better hotels in Memphis for the money this hotel charges.
Business response:
Ryan, I am very sorry we failed to deliver the exceptional stay you deserved. We are extremely sorry for the inconvenience you encountered in your room and with the amenities. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Awful facility Our room was full of roaches. The staff tried to accomodate us, however this facility was dirty and just NASTY!!!
Business response:
Tessa, I apologize for the cleanliness issues you experienced while you were here. We're truly sorry your room was not in the spotless condition it should have been during your visit. Our housekeeping director has been informed and will take whatever action is needed to prevent a future occurrence. I hope you will return so we can make it up to you. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.