Extended Stay America - Memphis - Wolfchase Galleria

Amber 

on Expedia

7 years ago

Bedbugs. Nope! If I could give a zero out if 5 I would. First off, I had to sign a waiver that we wouldn't smoke on the property, which is fine as I detest the smell, but as we arrived in our room all I could smell was smoke. The air conditioner sounded like it was on it's last leg and filthy is a nice word for the rooms condition. I told my husband I had a bad feeling but stuck it out till after we went out to dinner and upon returning to the room.. I see a bug on the bed. A bug! After further investigation I knew exactly w... read more

Anonymous 

on Expedia

7 years ago

Dirty will never stay there again When we checked in the front desk was very nice but we got to the room at it was obvious that it had not been cleaned. We had this happen with 3 rooms. The room we ended up getting was not what we booked and was barely clean, no towels for bathing. Took 20min waiting at the front desk to get towels. Highly disappointed because the reviews were about average. 

Yartorrious 

on Expedia

7 years ago

Not worth it! The first room we got was not cleaned at all. The floor had not been vacuumed and the trash had not been emptied. They moved us to a new room our stay was for 2 nights and housekeeping never came in to clean the room. The first receptionist at the front desk was very polite and helpful but the second one not so much. I will not be staying at another extended stay hotel and would not ever recommend it. 

Anonymous 

on Expedia

7 years ago

Bug problem The hotel looks decent, not super nice but decent for the money. Beds looked fine. The problem was the roaches in the bathroom. We were in the room all of 2 minutes and were given an immediate refund! Went to another hotel. 

bella 

on Expedia

7 years ago

Would NOT Recommend I arrived at the hotel late in the evening after a long drive. We went up to our room hoping for a good nights rest. Firstly, the beds are extremely uncomfortable- thin sheets, hard plastic mattress and bad pillows. The bathroom had severe stains in the tub and in the loo. It was NOISY. We had extremely noisy neighbors who slammed the door all night long. I slept maybe 1 your total. 

corey 

on Expedia

7 years ago

Junk hotel 3 nights and never got new towels, bedding, etc. breakfast wasn’t even a real breakfast it was a grab and go. Dirty room. Sheets were even stained on both beds. Not even cleaned. Very upset with this stay and won’t ever use an extended stay again 

Anonymous 

on Expedia

7 years ago

Disappointed with this hotel I use to always book a room with this hotel but with this experience now,well I probably wont no more..for one we did not have a clean room.it looked as if it never been cleaned from the last person that was in it.the carpet wasn't clean and the sheets had a odor..the only thing that I did like was that they put us on another room that was at least okay enough to sleep in..but I was truly disappointed 

Anonymous 

on Expedia

7 years ago

Not pleased Was in town for a funeral got to hotel last on nights was nice room was dirty...hairs on shower walls trash in trashcan...tub dirty ..phone dirty soap open on towels ..was not pleased got another room had to leave and go to store to get cleaning products to clean room to have comfortable for my child to be in there and purchase sheets for us to sleep on to make sure my child was safe..will not be going back to this establishment.