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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the best stay First, my registration was lost. The hotel said they’d never received it. They didn’t have the room I requested, but after 30 minutes and some discussion between hotels.com and the hotel, it was fixed. But I had no internet because I wasn’t in the system. That was very frustrating. My nonsmoking room reeked of cigarette. To top it off, my driver’s license disappeared. But the room was clean and comfortable.
Business response:
Cheryl, please accept our apologies for failing to deliver the exceptional stay you deserved and for the issues you encountered. Rest assured, we are taking steps to make sure we are well poised to serve you better during your next visit. We also regret the unfortunate incident of you losing your driver’s license. Please be assured that we are investigating this issue. Any property left behind in the room is always brought down to the reception area when rooms are serviced, and we hold it for 60 days. If we can be of any fur... read more
Disappointed based on Expedia description Hotel had the bare minimum...2 towels in the room, no sheets ready for sofa bed in room, one bar of soap and one tiny shampoo (no conditioner), and the free breakfast was only cereal bars or instant oatmeal. My friend, who i traveled with, had to switch hotels because her room had poop smeared on the toilet, one bloody towel and broken cabinets...
Business response:
Whitney, please accept our sincere apologies for the issues you encountered and regret the inconvenience they caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
I won’t be back.
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
David, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Cold shower The hotel looks good from the outside, the manager was nice. However, the water did not get hot at all in our room, in addition to that, when taking a shower it did not drain properly and the water was over my ankles the entire cold shower. There weren't any face clothes in the room either.
Business response:
We apologize for the maintenance issues you encountered in your room and regret the inconvenience it caused. Our maintenance team has been made aware of your comments, and we will definitely be more proactive in resolving these issues. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Close to highway This was the worse hotel i have ever stayed at! The room was dirty and smelled horrible. It looked as if they changed the linen and forgot to sweep, dust, and of mop. Never again will i stay here, or recommend this facility to anyone!
Business response:
Please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. Your review will be taken as a tool to ensure that all procedures within our housekeeping department are being followed. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Find another hotel... I felt that the online pics did not translate into real life. It had a smell in the room, it just looked very underwhelming and I was glad my wife wasn't with me. I got there too late to find another hotel but I wouldn't recommend staying there.
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Bedbugs. Nope! If I could give a zero out if 5 I would. First off, I had to sign a waiver that we wouldn't smoke on the property, which is fine as I detest the smell, but as we arrived in our room all I could smell was smoke. The air conditioner sounded like it was on it's last leg and filthy is a nice word for the rooms condition. I told my husband I had a bad feeling but stuck it out till after we went out to dinner and upon returning to the room.. I see a bug on the bed. A bug! After further investigation I knew exactly w... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Dirty will never stay there again When we checked in the front desk was very nice but we got to the room at it was obvious that it had not been cleaned. We had this happen with 3 rooms. The room we ended up getting was not what we booked and was barely clean, no towels for bathing. Took 20min waiting at the front desk to get towels. Highly disappointed because the reviews were about average.
Business response:
Please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We are concerned about your experience and have brought this to the attention of our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.