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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pool was not open and that was one of the main reasons we came here. Disappointing
Business response:
Thank you for your recent stay with us. We are sorry to read that our pool was closed during your visit and regret the inconvenience this caused. We apologize for not meet your expectations and hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
I like that the property was close to restaurants and not to far from downtown. The air was cold which was refreshing after coming back from events during the day. Was sad pool under maintenance, not available during our trip , only found out about it during check in. Breakfast needs much improvement, muffins ,coffee, instant hot cereal with luke warm water was awful . Overall we enjoyed our stay.
Business response:
Thank you for sharing the details of your stay at Extended Stay America. We are glad you enjoyed the convenience of our location and that you had a restful stay in your room. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
I liked the kitchenitte. Was sad pool wasn't open.
Business response:
Thank you for sharing your gracious review of Extended Stay America. We appreciate you for confirming you liked having a fully-equipped kitchen and that you had a great stay with us. However, we are sorry for not meeting your expectations for a perfect visit. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Easy to find great deals thank you will stay again when visiting
Business response:
Thank you for staying at Extended Stay America and leaving a review of your experience here. It is a pleasure to know you loved everything we have to offer and that our well-kept property met all of your expectations for a perfect stay. Your comments are highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
It was just ok to me nothing to brag about staying at that location
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
The fire alarm broke and was going off sporadically all night, but guests were offered no solutions or options. The breakfast provided was packages of instant grits, coffee and small granola bars. The hotel was only okay for what we paid.
Business response:
Thank you for being our guest. Please accept our most sincere apologies as your sleep was disturbed by the fire alarm during your stay and the lack of responsiveness by our team to address the situation. Also, we will share your feedback with our brand leaders to determine new grab-and-go breakfast offerings. We hope you will give us another opportunity to put our best foot forward and show you how much we appreciate your business! Sincerely, Hotel Management
Bad day for the hotel We didn't have the chance to stay here the reason is because the fire alarm was on and off and the stuff was not doing anything about it one of the occupants call the fire department and tbey show up and said it was a hotel problem and it was not on their side so the girl that was on the receptionist said that nobody was going to fix it until next day.. some of people ended up going to another hotels
Business response:
Rosa, thank you for being our guest and for sharing your comments about our hotel. We apologize for the major inconvenience you experienced when the smoke alarms went off and regret our associates did not resolve this issue. Fortunately, it was a false alarm, but out of an abundance of caution, it was necessary to evacuate the hotel. Your feedback has been shared with the appropriate team so that this is not repeated in the future. We hope to have another opportunity of welcoming you back soon for a much better experience. S... read more
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.