This profile has been claimed by the business owner or representative.
Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn't like the breakfast which was one of the reasons the property was chosen. Loved the pool which is the second reason we picked this property.
Business response:
Thank you for choosing to stay at Extended Stay America. We are happy that overall you enjoyed your stay and liked our pool. We will also make a note of your feedback as we plan any changes to our breakfast offerings. Your comments are appreciated, and we look forward to hosting you again soon. Sincerely, Hotel Management
When we arrived the attendant was not at the counter he was pulling up in a vehicle with someone amd i had been standing there for about 15 mins waiting. Check in was quick. The tv was positioned in a odd spot in the room, it was very inconvient to watch from the bed, and it was also bolted down to the stand so that u could not turn it without having to move the dresser it was sitting on. There was no blow dryer in the room to dry hair after getting in the pool. The complomentary breakfast was not what O was expecting. They ... read more
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Decent Decent hotel for the price. Didn’t have enough cookware for all of us . Other than that, it was an ok stay .
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and that you found us to be a good value. We appreciate your feedback and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Kind of outdated but clean overall. Things I didn’t like is that there was no TV in the bedroom. There is also no utensils or extra bedding for the sofa couch already in the room. You will have to call and request it. And also the key card didn’t work at the side entrance at night after a certain time. You would have to walk around to the lobby to get in.
Business response:
Thank you for the feedback about your stay at our hotel. We sincerely apologize for the difficulties you faced with your room during your visit. We have shared your comments with the appropriate team members to ensure we are well poised to serve our future guests better. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Thank you again, and we hope you... read more
The property was clean and the staff was friendly. However, our room was lacking some essential items. I ended up having to make 4 trips to the front desk to get thingbs that you'd think should be in the room. 1st, there were no towels in the room. Next, no bedding for the sleeper sofa. Then, no remote for the tv. Getting ready to go to bed, we pulled the comforter back only to find no sheets on either of the beds. Another trip down to the front desk. We made the beds, laid down and looked up at the ceiling to see wires hang... read more
Business response:
Dear Paul, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
You have to go to the front desk to ask simple things wasn’t crazy about the head manager I call her I guess she thought I wasn’t going to pay the fee for upgrading my WiFi which really wasn’t all that I think they get you to purchase it purposely because they know the free WiFi reception is horrible
Business response:
Thank you for your feedback. We are sorry for the difficulties you faced during your stay and the service issues you experienced. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again for being our guest, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,358 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.