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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
I like everything about the stay. Except there’s no tv in the bedroom area
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
I liked the room rate and it proximiry to shopping
Business response:
Thank you for choosing to stay with us. We're glad to know you were impressed with our affordable rates and that our location was ideal for you. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
The hotel room was set up nicely and they were available as needed. The maintenance man was very sufficient.
Business response:
Thank you for staying with us and for posting your kind remarks about our hotel. It is nice to read you not only enjoyed our excellent service but also you liked our comfortable accommodations. It was a pleasure having you stay with us, and we hope you will choose us again. Sincerely, Hotel Management
The room was nice and clean. We had a living room/kitchen area separate from the beds which was nice and spacious for our family of 4. Only 1 small TV in living room/kitchen area for entire “suite” seems less than ideal. The beds are small and don’t seem like double beds, it was a tight fit. They sleep ok but the pillows leave a lot to be desired. The worst part the “breakfast” started out with packs of grits, coffee, packs of hot chocolate, single pack granola bars. By 7:45am they had run out of coffee and the granola bars ... read more
Business response:
Timothy, thank you for being our guest. We're glad to know you liked your well-appointed room, but we're sorry for the inconveniences you mentioned. We can assure you we will look into what does not sound like a typical experience. We want to be sure all of our guests are able to take advantage of our complimentary amenities. We appreciate you bringing this to our attention so we can continue to improve our hotel. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
We were allowed to check in early so we could return to the room after my daughters midday drs appointment.
Business response:
Thank you for choosing Extended Stay America! We love sharing wonderful comments such as yours about our front desk team's efforts and excellent service. They will be thrilled to know their efforts are recognized and that you took the time to compliment them in your review. We hope you will stay with us again soon. Sincerely, Hotel Management
It was a little dirty and they had a sign that said muffins for breakfast as an item and only had granola bars
Business response:
We apologize for falling short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Business response:
Teresa, thank you for your 10-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
2 day getaway My overall stay was nice. I was on the 1st floor so it was difficult to sleep the first night because I could every step the person on the 2nd floor made. The bathroom sink had a horrible leak and the refrigerator didn't cool well but the freezer worked fine. I enjoyed the closeness of the mall, restaurants, and shopping areas. I couldn't beat the price per night.
Business response:
Jene, thank you for being our guest. We are glad that you liked our ideal location and affordable rates. However, we are sorry for the noise and maintenance issues you had and the inconvenience they caused. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Please consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 4.5 star rating with 2,130 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.