Extended Stay America - Memphis - Wolfchase Galleria

Business response:

Thanks for being our guest. We are glad to read you had an overall pleasant visit and liked our service. However, we regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced. We have asked our housekeeping staff to make sure receives a deep clean to remove the smell. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We value your feedback as it will help us improve our facilities moving forward. We hope t... read more

Business response:

Teresa, we are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you were happy with our affordable rates and overall had a pleasant stay with us. Also, we have alerted our maintenance team about the shower, and they are fixing it immediately. On behalf of everyone here, we invite you and your furry friend to revisit us for an even better experience. Sincerely, Hotel Management 

Business response:

David, thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management 

Business response:

Thank you for the wonderful review of Extended Stay America. We're delighted to know you loved our well-kept property and that the service provided by our excellent associates met all your expectations. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management 

Business response:

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. Although you had a pleasant stay, we are very sorry for the issues you experienced in your room and regret the inconvenience it caused. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We hope you will consider a future stay so that we can make it up to you. Sincerely, Hotel Management