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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a little dirty and they had a sign that said muffins for breakfast as an item and only had granola bars
Business response:
We apologize for falling short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Business response:
Teresa, thank you for your 10-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
2 day getaway My overall stay was nice. I was on the 1st floor so it was difficult to sleep the first night because I could every step the person on the 2nd floor made. The bathroom sink had a horrible leak and the refrigerator didn't cool well but the freezer worked fine. I enjoyed the closeness of the mall, restaurants, and shopping areas. I couldn't beat the price per night.
Business response:
Jene, thank you for being our guest. We are glad that you liked our ideal location and affordable rates. However, we are sorry for the noise and maintenance issues you had and the inconvenience they caused. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Please consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management
Our stay was great, room was clean very nice an we plan on coming back in the future
Business response:
Your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the services provided by our associates and the comforts of our accommodations exceeded your expectations. Thank you for the exceptional review and we hope to have you as our guest again soon. Sincerely, Hotel Management
Business response:
Joseph, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Suites were spacious, clean and beds were comfortable. Note on kitchenette said to open the windows when cooking, but windows were old and latches broken, so we could not open them and the air was stuffy and stale. Also, there were not utensils, one has to ask at reception. I can live with that, but maybe they can at least put some dishwasher soap, a few kitchen towels or a sponge and a toilet brush! Buying these at the dollar store would be OK!
Business response:
Thank you for your stay with us and for providing your feedback. Although you liked your room, we apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Thank you again for staying with us, and we hope to welcome you back soon! Sincerely, Hotel Management
The staff was friendly. The halls rooms were faily clean. Funny smell in hallways. No linens for the pull out. Breakfast was very lacking
Business response:
Thanks for being our guest. We are glad to read you had an overall pleasant visit and liked our service. However, we regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced. We have asked our housekeeping staff to make sure receives a deep clean to remove the smell. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We value your feedback as it will help us improve our facilities moving forward. We hope t... read more
Business response:
Teresa, we are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,248 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.