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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was friendly. Room was clean and in good order.
Business response:
Thanks for your excellent review of Extended Stay America. We are thrilled to know you liked the spaciousness of your well-appointed room and that you were impressed with the service of our staff. Thank you for being our guest, and we look forward to hosting you on a future date. Sincerely, Hotel Management
met our needs for the weeekend We need the extra beds and room and this room fit the bill for the weekend of ball tournaments. The bed was very hard and the handle on the shower was very confusing (it unscrewed off and wasn't supposed to) but over all it was clean and met our needs.
Business response:
Thank you for choosing us while here for a sporting tournament. It feels good to know you had a pleasant stay in your room and that our facilities were to your satisfaction. However, we are sorry as you couldn’t experience a good night’s sleep. Thank you for being our guest, and we hope to have a chance of hosting you on a future date. Sincerely, Hotel Management
Business response:
Curtis, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Excellent Choice Arrived on day of reservation. Room was very roomy and clean. Had trouble with the AC Unit and the maintenance man came and totally replaced the unit with a brand new one. Overall, the location was great tho you have to drive thru a restaurant parking lot to get to it. Kinda strange. We definitely would stay there again. Great value for what you get.
Business response:
Gary, thank you for staying at Extended Stay America. We are delighted to read you liked your well-appointed room and our convenient location as well as the value we offer. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Jennifer, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
The breakfast was severely lacking. A few things needed obvious repair. But overall everything was good for my stay.
Business response:
Melissa, thank you for staying at Extended Stay America. We are glad to read you had a pleasant time with us. We value your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
sad :( NO ICE!!!!! VERY limited breakfast. VERY VERY limited Wifi.
Business response:
Christy, thank you for being our guest. We are sorry for not living up to your expectations. Your feedback will be shared with the appropriate individuals within our organization in an effort to improve our service and facilities moving forward. We would also like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
This was a solid “meh.” The room had obviously been turned at the last minute — the tub was still running, bags of sheets and garbage were outside the door at check in (and still there in the morning), there was silverware in the sink, there was a pizza crust next to the trash can, and there was no bedding for the pull-out couch. My daughter used a sleeping bag on the couch instead. Lobby was clean.
Business response:
Jonathan, thank you for the review. Your comfort will always be our top priority, so we apologize that we did not properly service your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and hope you will consider giving us another opportunity to make it up to you on another visit. Sincerely, Hotel Management
Best Hotel in the Southern. The hotel was amazing. The front desk associate (Erica) was nice and very attentive. The room was clean and smelled good. Everything from the front desk to my room was spotless and we'll maintained. I would recommend this hotel to travelers as well as family. Thanks a million.
Business response:
Harvey, thank you for staying at Extended Stay America. We are delighted to read you loved your well-appointed room and our well-kept property as well as the courteous service provided by Erica. We will be sure to share your compliments with her. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 4.5 star rating with 2,175 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.