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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wonderful Nights at the Extended Stay It was very good. Friendly staff and good accommodations
Business response:
We are so glad you enjoyed your time at Extended Stay America. We couldn't be happier that we were able to impress you with our service and facilities. Thank you for your wonderful review, and we look forward to your next visit. Sincerely, Hotel Management
We booked double beds but when we arrived to the hotel, doubles beds weren't available. Also, the toilet was stopped up and the shower cleanliness level could have been better.
Business response:
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Spring break 2018 The staff was very nice. I had to change rooms because my 1st room was very smokey and it wasnt cleaned properly. Hair was i the toilet dusty and the sheets didnt look like they were change. The manage3 si move me to another room and was very kind about it. My 2nd room the toilet overflowed twice and water went everywhere. We still had to stay in the room tho. I can say the maintenance guy was very kind and helpful. He came right away and plunged the toilet and cleaned it up.
Business response:
Stacy, thank you for staying with us and letting us know you liked our courteous service. That being said, we are sorry for the issue you experienced with your rooms, but we are happy it was resolved to your satisfaction. We value your feedback as it will help us improve moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Birthday weekend Hotel suite congested.musty odor. First floor smell like a kennel nice staff
Business response:
Velma, thank you for choosing us for your birthday weekend. Although you liked our courteous service, we are sorry for the issues you had with your room. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Not worth it #1 location hard to find even with GPS #2 3rd floor furthest room possible from elevator #3 outside doors wouldn’t secure #4 took 12 hrs to get A/C fixed in the room #5 took 12 hrs to get a blow dryer
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Ok this time This is the third time in 4 weeks I have stayed here and the last 4 weeks. This is the third time there has been no telephone and I had to go get a remote for the tv as there wasn’t one in the room. Also at my door was dirty coffeemaker and dirty cups with spoons, not very inviting. They were still there when I left this morning.
Business response:
Kelli, thank you for returning to stay with us once again. We are glad you had an overall nice time with us, but we are sorry for the issues you experienced while here. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Not worth the price! The room had things left over, as of it was a quick clean. There were no towels or anything in our room.
Business response:
Thank you for taking the time to share your feedback. We are pleased you stayed with us, but we are sorry for not meeting all of your expectation. We have shared your concern with our housekeeping team to ensure happy guests is our number one priority. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Amazing 3 Night. I really enjoyed staying at Extended Stay Wolfchase. I lke how the room was made. I like the location. I like that the kitchenette in the room. My 3 nights there was amazing.
Business response:
Thanks for the awesome feedback. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all the aspects of your stay. It was a pleasure hosting you at Extended Stay America, and we look forward to serving you again soon. Sincerely, Hotel Management
I LOVE IT Ms. Greta Ms. theresea Erika both maintaince men are always helpful and willing to help with a smile
Business response:
Thank you so much for the wonderful review, most especially the kind comments about our staff. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us. It was a pleasure serving you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 4.5 star rating with 2,131 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.