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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jennifer, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
The breakfast was severely lacking. A few things needed obvious repair. But overall everything was good for my stay.
Business response:
Melissa, thank you for staying at Extended Stay America. We are glad to read you had a pleasant time with us. We value your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
sad :( NO ICE!!!!! VERY limited breakfast. VERY VERY limited Wifi.
Business response:
Christy, thank you for being our guest. We are sorry for not living up to your expectations. Your feedback will be shared with the appropriate individuals within our organization in an effort to improve our service and facilities moving forward. We would also like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
This was a solid “meh.” The room had obviously been turned at the last minute — the tub was still running, bags of sheets and garbage were outside the door at check in (and still there in the morning), there was silverware in the sink, there was a pizza crust next to the trash can, and there was no bedding for the pull-out couch. My daughter used a sleeping bag on the couch instead. Lobby was clean.
Business response:
Jonathan, thank you for the review. Your comfort will always be our top priority, so we apologize that we did not properly service your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and hope you will consider giving us another opportunity to make it up to you on another visit. Sincerely, Hotel Management
Best Hotel in the Southern. The hotel was amazing. The front desk associate (Erica) was nice and very attentive. The room was clean and smelled good. Everything from the front desk to my room was spotless and we'll maintained. I would recommend this hotel to travelers as well as family. Thanks a million.
Business response:
Harvey, thank you for staying at Extended Stay America. We are delighted to read you loved your well-appointed room and our well-kept property as well as the courteous service provided by Erica. We will be sure to share your compliments with her. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management
Rooms need to be cleaned more.
Business response:
Thanks for the review. We are pleased to read your stay at Extended Stay America was a comfortable one and that you enjoyed our offerings. Your feedback for cleanliness is shared with our housekeeping team to be more diligent going ahead. Your business is appreciated, and we look forward to seeing you again in the near future. Sincerely, Hotel Management
Great hotel in a great location! Hotel staff absolutely amazing. Especially the manager that checked us in. They made sure everything was ok. Other then us getting there before our room was ready. No problems from me.
Business response:
It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you had a comfortable stay and liked the outstanding service provided by our team. We will share your compliments with the entire team. Thanks for all of your great feedback, and we look forward to your next stay! Sincerely, Hotel Management
I had a one bedroom suite that should have had a TV in the bedroom. The service was okay, not welcoming.
Business response:
We appreciate your feedback and thank you for letting us know your overall stay was pleasant. Your comments, however, indicated areas where we could focus attention to improve our service, and we will evaluate what we can do differently going forward to avoid such issues. It was our pleasure serving you, and we hope you will stay with us again when your travels bring you this way. Sincerely, Hotel Management
Great decision My experience was a last minute decision and it was the best one we made. I have a friend that's closer to our room. Which was perfect!
Business response:
Lakeesha, thank you for staying at Extended Stay America. We are delighted to read you had a great time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.