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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was very clean and nice and the lady Kathy at the front desk was nice
Business response:
It was our pleasure having you as our guest at Extended Stay America. We are delighted to read that you liked the cleanliness of our property and the excellent service offered by Kathy. We hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Wow - Allison, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Solo una noche. Muy buena atención y buenas instalaciones!
Business response:
Thank you for choosing Extended Stay America for your overnight stay. We are glad to read you liked our courteous service and all that we have to offer. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Everything was great until I checked my bank statement. My room was prepaid and I still needed a debit card for incidental fees. I was charged an additional $56. I called the front desk and she did apologize and my card will be refunded. Still no reason WHY I was even charged❗️
Business response:
Ebony, we appreciate you choosing our hotel and for sharing your review. It's nice to see you had a pleasant stay but apologize for the billing error. As we are in the process of correcting the issue, please feel free to reach us out if we can assist you further. We hope the positive aspects of your stay will bring you back to us the next time you are in Memphis. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. It was great to see that you were completely satisfied with your visit. We look forward to welcoming you back soon! Sincerely, Hotel Management
Business response:
Many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Clean, Friendly, Safe, Convenient, Concern Nice clean facilities, any concerns we had were handled immediately in a professional manner. I was cooking New Years dinner for the family and was given extra pots to accommodate my five coarse meal. Express their condolence about the lost of our 101 year old mother. Greeted us each time we returned with a warm smile. Enjoyed my stay and will be staying there each time I come to Cordova. Love the staff
Business response:
Alice, thank you for staying at Extended Stay America and for the feedback. We are thrilled to read you liked our convenient location and that you received an excellent service by our staff. Your compliments have been shared with the entire team for exceeding your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you and your family back soon. Sincerely, Hotel Management
Dirty Toilet didn’t flush and it was urine all over it . Hair all in our sheets
Business response:
Thanks for evaluating your experience at our hotel. Although you liked certain aspects of your visit, we apologize for the housekeeping issue you encountered in your room. Your feedback for cleanliness is shared with the concerned team in an effort to improve our service going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Nice room very clean but remote and microwave didn’t work. Also, no maid sevice
Business response:
David, thanks for sharing your experience at our hotel. We are pleased to know you liked certain aspects of your hotel. However, we apologize for the inconvenience you had in your room and your feedback is shared with our maintenance team to check and do the necessary repairs. Please know, we do housekeeping on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 4.5 star rating with 2,131 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.