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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had to be moved into another room because the room I had the bed was not made and the sheets were just sitting on the countertop. There was also a smell of something burning in the room as well.
Business response:
Thank you for posting a review of your stay. Please accept our apologies for the cleanliness issue you experienced in your initial room. We have shared your feedback with our housekeeping team, and we have taken actions to ensure that we do not repeat these problems going forward. However, we are happy that our staff did their best to accommodate you in another room. We hope you will give us an opportunity to serve you again in the near future. Sincerely, Hotel Management
Great as always!
Business response:
We appreciate your loyalty towards Extended Stay America and the feedback about your experience here. It is a delight to know had a great stay with us and that our offerings were to your satisfaction. Thank you for the review, and we look forward to welcoming you back soon. Sincerely, Hotel Management
had trouble checking In. room wasn't ready
Business response:
Peri, thanks for staying at Extended Stay America. Although it seems you had a pleasant stay, we are sorry your room was not ready upon arrival. We have shared your feedback with the respective team. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
Needs Some Love from the Corporate Office Front desk staff is A+ Price is A+ Rooms are C- The place is in desperate need of a revamp. Furniture is scratched, beat-up. Bathrooms are rough (soap scum in tubs, floor). Kitchenettes are kinda smelly & stink up the room. The rooms skim the surface of what I find acceptable for a one-night crash pad while on the road - barely acceptable lodgings. The hotel itself is in an unusual place, on a long road by itself that runs along the backside of a large "big box" shopping center (Bes... read more
Business response:
John, thank you for sharing your experience. We are pleased to know you were impressed with our front desk associates and you found us to be a fair value. However, we are sorry for the issues you experienced in your room and regret the inconvenience it caused. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay wi... read more
I will take my own pillows next time. Otherwise, great for the price!
Business response:
Sandra, thank you for being our guest at Extended Stay America. We are happy to know you had a pleasant stay with us and found us to be a good value. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Just ok The thing that bothered me the most was they offered grab and go breakfast. But when you try and grab and go nothing was available. Whe. You ask the front desk they said we are all out. So could not even get coffee. They did not try and even check to make sure they had no more muffins, coffee, or granola bars. The hotel walls are super thin we could hear everything been said and done next door even with our music on. Then late at night you see trash everywhere in bags but at each corner and when you wake up in the mo... read more
Business response:
Angel, thank you for being our guest. We are sorry for the difficulties you faced while staying with us. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
It was very nice for our long weekend purpose. Only once did we hear loud voices in the hallway. The staff quickly and with a smile, took care of our requests for utensils and coffeemaker.
Business response:
Chris, thank you for staying at Extended Stay America. We are glad to know you loved the excellent service delivered by our associates and that you had a pleasant stay with us. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
Mephis extended stay Room was dirty and the shower didn't work
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
Lynne, thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 4.5 star rating with 2,176 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.