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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was ok, I have no complaints, customer service was great..
Business response:
Phillips, thank you for the five-star review of Extended Stay America. We are glad everything went well during your stay and that you were awed by our spectacular hospitality. Thank you once more for the kind comments, and we look forward to hosting you both again soon! Sincerely, Hotel Management
A little disappointed This hotel had it's up and downs..everything looked well we had the executive suite but I did not like how we could not look at TV because of the wifi.it was terrible and there is no TV in the bedroom so it wasnt the best stay but it was alrite.it was clean but everything could of been better
Business response:
Thank you for being our guest. We are pleased to know overall you had a pleasant time, but we are sorry for the issues you experienced due to the internet connectivity. Our service provider is checking the connection and will fix it immediately. Thank you again for your candid feedback. I hope you will give us the chance to make it up to you. Sincerely, Hotel Management
It was an ok stay. Didn't care for having to walk a mile just to get to my room. Was a little disappointed that the breakfast wasn't really breakfast. coming down an hour after it started and only seeing instant oats packets and hot water/milk. Other than that, it was a very quiet stay.
Business response:
Mia, thank you for sharing your experience. Although we are happy your overall stay was enjoyable, we are sorry for your disappointment with our breakfast offerings. We will make a note of your feedback as we plan any changes to it. We hope you will stay with us again soon. Sincerely, Hotel Management
Business response:
Marquellus, we enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Rather a DIY hotel. The front desk rarely has anyone there. When I arrived it took several minutes standing at the desk for someone to come. My room had no bath towels or wash cloths, no cups with which to brush teeth and take medicines. If you want cooking utensils, plates, etc. you’ll need to request them. The hotel website implies the kitchenette is ready to use, but there is nothing unless it is requested. Plus, the toilet would briefly run of its own accord about every five minutes; before bed, I’d turn the water off t... read more
Business response:
Anne, thank you for reviewing your stay with us. It is good to know you liked our convenient location and internet service. However, we are sorry for the issues you had during your stay and the inconvenience they caused. We do our best to share all of the information about our hotel and amenities to each and every guest, but we can always improve and we will do just that. Also, your comments have initiated additional training for our team as we continuously improve. We hope you give us another chance to serve you better in t... read more
Only if you are really wanting a cheap stay.... The toilet in our first room wasn’t working right. There was mildew in both rooms we went in. The breakfast was laughable. It was about three packets of oatmeal and granola bars. Sad. The lady at the desk was really nice, though.
Business response:
Thank you for taking the time to evaluate your stay. Our goal is to maintain the highest standards, and we apologize for falling short. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
It was an overall very good experience. Tne bed was very comfortable and the room.was nice with a good view
Business response:
Jerry, thank you for reviewing your visit at Extended Stay America. We appreciate you for confirming you enjoyed the view from your room and that you experienced a great night’s sleep in your comfy bed. Thank you for being our guest, and we look forward to serving you again soon. Sincerely,
Amazing It was amazing!!!
Business response:
Kimberly, thank you for your fabulous rating and for letting us know your visit to Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 4.5 star rating with 2,131 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.