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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Expedia never sent my pre-paid reservation to the hotel. Checking in was frustrating and time consuming because of this but the hotel staff was very nice and made it right. The room itself was great on space which we needed with 2 adults and 4 kids. But the beds were only full size and very uncomfortable. My husband and I slept horribly. And you can hear everything in that place. People just walking around upstairs, not to mention the kid upstairs jumping and running everywhere, people talking in the halls, doors slamming, d... read more
Business response:
Tiffany, thank you for evaluating your stay. We sincerely apologize that you experienced so many difficulties during your visit. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will give us an opportunity so that we can make it up to you. Sincerely, Hotel Management
Disappointed The overall stay was ok,it served its purpose. The location,services and room was great. On the other hand,there were kids running backwards and forwards down the hallway,dogs barking and room across from mine was having a very loud party. At one point we left the room to get some peace. However,the hotel its self was ok.
Business response:
Carolyn, thank you for taking the time to post a review. We are pleased to know you liked our ideal location and that you were impressed with the service provided by our staff. However, we apologize for the noise issues you experienced and the inconvenience it caused. Our front desk is staffed 24 hours a day, so we would have been happy to address this issue if you had alerted us, or would have moved you to another suite. Thanks again, and we hope to have the pleasure of welcoming you back in future. Sincerely, Hotel Manage... read more
Night and day difference versus decordova the location of extended day so much cleaner and nicer
Business response:
Robert, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to know you enjoyed your stay and our facilities and service were to your satisfaction. Please visit us again the next time you are in the area. Sincerely, Hotel Management
Not bad for a one time only stay Not a horrible hotel but not a great one either. The hallways looked like they hadn't been vacuumed in a week and smelled bad. The tub was stained. The staff was polite enough but they acted like they were all new and slightly harried or put out to be dealing with us. Parking wasn't the greatest as there isn't a decent place for the big 18-wheeler trucks to park.
Business response:
Janet, thank you for choosing our hotel for your stay. We’re glad to know overall you had a pleasant stay and that you found our staff helpful. However, we are sorry for the difficulties you experienced in our parking area and for the cleanliness issues you encountered. Please be assured that your feedback has been shared with our housekeeping team so that they can work more diligently to make improvements. We appreciate your constructive evaluation and hope we have a future opportunity to restore your confidence in us. Sin... read more
Business response:
Daisy, thank you for being our guest. We are pleased you overall enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon. Sincerely, Hotel Management
Very nice place to stay. Hotel staff was very nice and friendly. Would be a pleasure to stay there again.
Business response:
Jim, thank you for staying at Extended Stay America. We are delighted to read you had a great time here and that you loved our courteous service. We will be sure to share your compliments with our team. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Hotel was dated but clean and safe feeling. Staff was great
Business response:
Thank you for staying with us. We are glad to read you liked our well-kept property and courteous service. We also value your feedback with regard to our facilities and have shared it with the appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Staff was friendly. Room was clean and in good order.
Business response:
Thanks for your excellent review of Extended Stay America. We are thrilled to know you liked the spaciousness of your well-appointed room and that you were impressed with the service of our staff. Thank you for being our guest, and we look forward to hosting you on a future date. Sincerely, Hotel Management
met our needs for the weeekend We need the extra beds and room and this room fit the bill for the weekend of ball tournaments. The bed was very hard and the handle on the shower was very confusing (it unscrewed off and wasn't supposed to) but over all it was clean and met our needs.
Business response:
Thank you for choosing us while here for a sporting tournament. It feels good to know you had a pleasant stay in your room and that our facilities were to your satisfaction. However, we are sorry as you couldn’t experience a good night’s sleep. Thank you for being our guest, and we hope to have a chance of hosting you on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,248 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.