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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms need to be cleaned more.
Business response:
Thanks for the review. We are pleased to read your stay at Extended Stay America was a comfortable one and that you enjoyed our offerings. Your feedback for cleanliness is shared with our housekeeping team to be more diligent going ahead. Your business is appreciated, and we look forward to seeing you again in the near future. Sincerely, Hotel Management
Great hotel in a great location! Hotel staff absolutely amazing. Especially the manager that checked us in. They made sure everything was ok. Other then us getting there before our room was ready. No problems from me.
Business response:
It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you had a comfortable stay and liked the outstanding service provided by our team. We will share your compliments with the entire team. Thanks for all of your great feedback, and we look forward to your next stay! Sincerely, Hotel Management
I had a one bedroom suite that should have had a TV in the bedroom. The service was okay, not welcoming.
Business response:
We appreciate your feedback and thank you for letting us know your overall stay was pleasant. Your comments, however, indicated areas where we could focus attention to improve our service, and we will evaluate what we can do differently going forward to avoid such issues. It was our pleasure serving you, and we hope you will stay with us again when your travels bring you this way. Sincerely, Hotel Management
Great decision My experience was a last minute decision and it was the best one we made. I have a friend that's closer to our room. Which was perfect!
Business response:
Lakeesha, thank you for staying at Extended Stay America. We are delighted to read you had a great time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Everything was very nice and the bed was clean . Kitchen was clean and well put together except there was no oven . No bugs was an awesome feature lol
Business response:
Alex, thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and review like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Wonderful Nights at the Extended Stay It was very good. Friendly staff and good accommodations
Business response:
We are so glad you enjoyed your time at Extended Stay America. We couldn't be happier that we were able to impress you with our service and facilities. Thank you for your wonderful review, and we look forward to your next visit. Sincerely, Hotel Management
We booked double beds but when we arrived to the hotel, doubles beds weren't available. Also, the toilet was stopped up and the shower cleanliness level could have been better.
Business response:
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Spring break 2018 The staff was very nice. I had to change rooms because my 1st room was very smokey and it wasnt cleaned properly. Hair was i the toilet dusty and the sheets didnt look like they were change. The manage3 si move me to another room and was very kind about it. My 2nd room the toilet overflowed twice and water went everywhere. We still had to stay in the room tho. I can say the maintenance guy was very kind and helpful. He came right away and plunged the toilet and cleaned it up.
Business response:
Stacy, thank you for staying with us and letting us know you liked our courteous service. That being said, we are sorry for the issue you experienced with your rooms, but we are happy it was resolved to your satisfaction. We value your feedback as it will help us improve moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Birthday weekend Hotel suite congested.musty odor. First floor smell like a kennel nice staff
Business response:
Velma, thank you for choosing us for your birthday weekend. Although you liked our courteous service, we are sorry for the issues you had with your room. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 4.5 star rating with 2,175 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.