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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Want stay again Just didn't care for the room,also tissue was in the toilet when we checked in and garage
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit. However, we are sorry for the cleanliness issues you had in your room and regret the inconvenience it caused. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management
On the road Traveling East coast to West coast and landed here after the first day on the road. Room was great and very inviting. Felt like home. On the road at sunrise heading to the West Coast and will now look for another Extended Stay for my next stop 700 miles later today.
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and that our location close to various attractions of the city was ideal for your needs. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
Good stay Good
Business response:
Thank you for choosing to stay at Extended Stay America. We are thrilled to know you enjoyed your time with us and were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management
Bath tub inadequate - unable to retain water. Had to improvise stopper.
Business response:
Thank you for reviewing your stay at Extended Stay America. It’s good to know you enjoyed your overall visit. However, we are sorry for the issues you had while being here. We are taking appropriate steps to ensure future guests do not encounter the same issues. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management
Overall the staff and service were good. The breakfast that they provided with your room was coffee and granola bars. We were disappointed.
Business response:
Jasen, thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
Convienent to many services Nice place. A lady with three dogs was upset because she was told she had to take her dogs along when she went out. The dogs did bark every time we walked past her room and she quieted them quickly. I like that rule. The room was large and comfortable. Convienent to the places we wanted to visit, Elvis, Central Ave BBQ and Beale Street,
Business response:
Tom, thanks for taking the time to review Extended Stay America. We are delighted to learn you had a relaxing stay in your cozy room and that our convenient location was the highlight of your entire stay. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
OK It's OK if you do not have a choice. Old hotel.
Business response:
We appreciate you choosing our hotel and for providing your review. It was good to know you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. We hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Southern Heritage Classic Weekends... I always stay with Extended Stay when supporting Jackson State University during the Southern Heritage Classic weekend in Memphis, TN. They are always kind, friendly and professional.
Business response:
Thank you for being a loyal guest of Extended Stay America. We are glad to know our location was perfect for your needs and that you were satisfied with all that we have to offer. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Hotel Great Overall Service Love the customer service reps Greta is a great GM
Business response:
Thanks for sharing highlights of your recent visit to Extended Stay America. We are thrilled to know everything went great during your stay and that our excellent service made for a memorable experience. Special thanks on behalf of our entire team for highlighting their efforts. Thank you once more for the review, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.