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Extended Stay America - Merrillville - US RTE. 30
- Hotels
- Merrillville, IN
About this business
Extended Stay America Hotel Merrillville - US Rte. 30 is located at 1355 E 83rd Ave, Merrillville, IN. This business specializes in Hotels & Motels and Other Lodging.
Location details
1355 83rd Ave., Merrillville, IN, 46410, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was great and helpful. There is a laundry facility that was inexpensive. The environment was very neat and clean. No apparent elicit drug use if there was any at all.
The front desk staff was so nice and accommodating, but the 1st room we went into, the furniture and walls were run down. Something gross was splashed on the wall and the bathroom was dirty, there was hair all over the sink. They swapped us no problem, and the next room was a little better but it’s obvious they aren’t super strict with the cleaning.
Business response:
Dear Candi, We appreciate your feedback and apologize for any inconvenience you experienced. Our staff strives to provide excellent service, and we're glad they accommodated your room change promptly. We'll address your concerns with our housekeeping team to ensure consistent cleanliness. Thank you for bringing this to our attention, and we hope to welcome you back for an improved experience in the future.Sincerely,Hotel Management
Trainee needs more training My stay was very good in the day time, however at night it changed. There was one lady who was beautiful i believe her named started with a t. She was skinny with red hair and black glasses. Her customer service was perfect. There was a black big guy who was cool but was upset because his trainee was rude and i told him about it. When u spend 600 dollars for a hotel u expect great customer service. She stated she was ill but that is not my problem as im a customer and if i come to the front desk i... read more
Business response:
Dear Sammetra, Thank you for choosing Extended Stay America. We are sorry for your experience at the hotel and are looking into what went wrong. Our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured that we will discuss this situation with our team and reiterate the importance of impeccable customer service and attention to detail. Considering your pleasant room, we hope you will consider giving us another chance to provide you with the hospitality you deserve.Sinc... read more
1 night It was ok for just a quick 1 night stay. The room was large and there was a mini kitchen but the beds were hard and they didn’t have an ice machine anywhere in the hotel.
Business response:
Dear Meredith, Thank you for reviewing our hotel. It is not exciting to know your experience while with us was not perfect. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Please accept our apologies for the issues faced. Your remarks are noted and will be shared with the concerned individual, as we want our guests to have a perfect hotel experience while with us. On the positiv... read more
It's clean but elevator wasn't working & had been down for over 2 weeks. Which means ppl have to carry heavy bags & things upstairs. Luckily the clerk switched my room to the ground floor.
Business response:
Dear India, Thank you for choosing us. We are very sorry for any stress caused. First impressions are essential; therefore, we regret that the start of your visit was not positive and you faced difficulties with the breakdown of the elevator. Our technical team is already working and will fix the issue on the priority. Our team works hard to keep all the guests happy, and it is nice that this worked for you, too. Please return whenever you are back in the city.Sincerely,Hotel Management
Great
Frequently asked questions about Extended Stay America - Merrillville - US RTE. 30
How is Extended Stay America - Merrillville - US RTE. 30 rated?
Extended Stay America - Merrillville - US RTE. 30 has a 4.3 star rating with 1,727 reviews.
When is Extended Stay America - Merrillville - US RTE. 30 open?
Extended Stay America - Merrillville - US RTE. 30 is open now. It will close tomorrow at 12:00 a.m.