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Extended Stay America - Miami - Airport - Blue Lagoon
- Hotels
- Miami, FL
About this business
Location details
6605 NW 7th St., Miami, FL, 33126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor
Bad experience Restroom air vent didn't work. I called front desk in the morning to get it Service during the day , came back in the evening and still didn't work.
Business response:
Dear Jorge, Thank you for staying with us and sharing your experience. Please accept our apology for the inconvenience due to the air vent's maintenance issue in your restroom. Unfortunately, maintenance issues arise occasionally, and we regret that our team was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. Please be assured we will address this with the concern... read more
pessimo Eu nao consegui me hospedar , me trataram muito mal , perdemos um voo no aeroporto , fechei o hotel no fim da noite recebi confirmação chegamos la por volta de 00:30 e me avisaram que nao poderiam atender pois estavam sem quartos, mesmo mostrando a confirmação tive que pagar um uber para voltar para o Aeroporto . nada
Business response:
Dear Thomas, We appreciate you choosing our hotel and sharing your candid review. We always want our guests to have the best time with us, and we apologize for failing to live up to your expectations or ours. We are investigating your concerns to see what went wrong and ensure such matters do not affect future guests. We hope you consider this an isolated incident and allow us a chance to welcome you back for the seamless stay you deserve. Sincerely, Hotel Management
Bad nada ‘por las condiciones del primer cuarto me cambiaron a otro y aquel el aire ni funcionaba si pudiera poner las fotos de lo que tenía el cuarto solo digo q deberían ponerse las pilas mas el mantenimiento me cambiaron de cuarto por toda la basura q dejaron el aire acondicionado le saqué los filtros muchi con demasiado de polvo sólo me gustaría subir fotos para demostrar cómo encontré ese cuarto
Business response:
Dear Sky, We are sorry that we failed to meet your expectations and hope you will accept our apologies for what transpired. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and maintenance team to ensure all rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance ... read more
Poor No towels, no toilet paper, key card didn't work. Staff was helpful
Business response:
Dear Yudisay, Thank you for being a valued guest and for posting your comments. We have certain complimentary toiletries available at the front desk for guests who need them. We apologize that this information was not communicated to you by the front desk. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area. Sincerely, Hotel Management
No breakfast, staff are non cooperation and rude. Service Location
Business response:
Dear sujoy, Thank you for choosing our hotel and providing your candid review. We are pleased to know our location served the purpose of your visit. However, we apologize for any concerns that kept your stay from being perfect. We will review your comments regarding our service and the complimentary grab-and-go breakfast with our team to see what went wrong and ensure such matters do not affect future guests. Thank you for bringing your observations to our attention, as it helps enhance our guest satisfaction moving forward.... read more
Not recommended for 2 days in a row when me and my friend went to take the breakfast at 8:30 (you can take the breakfast until 9:30) all the food was over. they didnt care that my booking was with breakfast incluided. so i have to go to other places in the city to eat and spent more money. the staff dindt provide any solution or even care to solve this situation. they just tell me "sorry the food is over next time come earlier".
Business response:
Dear ANDREA, We are genuinely sorry for failing to live up to your expectations on this visit. We always want our guests to have the best time with us, and we regret this was not your impression. We have noted your remarks regarding our complimentary grab-and-go breakfast and will address them with the appropriate individuals to see how we can enhance our guest satisfaction. We hope you will accept our apologies for the disappointment and consider giving us a chance to make it up to you next time you revisit our area. Sincer... read more
Fair
Bad
Frequently asked questions about Extended Stay America - Miami - Airport - Blue Lagoon
How is Extended Stay America - Miami - Airport - Blue Lagoon rated?
Extended Stay America - Miami - Airport - Blue Lagoon has a 3.1 star rating with 4,246 reviews.
When is Extended Stay America - Miami - Airport - Blue Lagoon open?
Extended Stay America - Miami - Airport - Blue Lagoon is open now. It will close tomorrow at 12:00 a.m.