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Extended Stay America - Miami - Airport - Blue Lagoon
- Hotels
- Miami, FL
About this business
Location details
6605 NW 7th St., Miami, FL, 33126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One of the worst — if not the worst — hotel stays of my life. Just about everything but the price. I guess you get what you pay for and this place was dirt cheap. One of the worst hotels stays of my life. When I arrived there was a lady going nuts on the staff at front desk. Kids were looking on. I had to step in and deescalate with police on the way. When police arrived they removed the lady from lobby. It was a huge mess. The rest of the stay was never ending commotion outside my door. Disgusting bathroom with ants/bugs. I... read more
Business response:
Dear Sean, Please accept our sincere apology for the inconvenience and less-than-favorable experience you had at our hotel. It saddens us to hear that your visit did not meet your expectations, and we understand how frustrating this must have been for you. We value your feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known. Sincerely, Hotel Ma... read more
Noisy and needs some cleaning and attention to detail
Business response:
Dear Kevens, Thank you for reviewing our hotel. Our housekeeping staff takes great pride in their services, and we regret any oversights on their part. We also hope you will accept our apologies for the noise disturbances you had during your stay. We have discussed these concerns with our team to ensure these issues are not repeated. We are grateful for your feedback and hope you will return for the flawless stay you deserve. Sincerely, Hotel Management
Bad
Bad
AWFUL Good afternoon, My flight from Colombia to Miami was delayed. We were waiting for 3 hours to get off the plane due to the weather. Then my connecting flight from Miami to NY was canceled. I booked a hotel for the night around 10:30 pm. After finally out of the plane and a two hours at customer service, I got to the hotel at 1:30 a.m. and the person, who was not at the front but was able to locate him after 10 phone calls, said there were no rooms and that Booking.com do this all the time. I wanted to cry, so tired and ... read more
Business response:
Dear ANGEL, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Rest assured; we are actively reviewing these concerns to minimize the chances of such incidents happening again and aim to provide you with the excellent hospitality you deserve on your next visit. Meanwhile, if we may be of further assistance, please reach the hotel directly. Thank you again for your feedback. Sincerely, Hotel Ma... read more
La peor q hemos estado horrible Fue el peor hotel q hemos estado asqueroso. Habían puras personas fumando en la puertas de la habitaciónes no se respetaba nada yo tengo 2 hijos menores de edad. Y el olor a marihuana era horrible dentro de la habitación Nada
Business response:
Dear Salon, Thank you for being our guest and for the valued feedback. We hope you will accept our apologies for not providing the exceptional service you should have received, tarnishing your stay with us. The hotel follows strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Our front desk team is always available to help you handle such issues and make your time with us comfortable. On your future visit, please never hesitate to ... read more
Poor
Property needs to do better cleaning the rooms and maintenance. The floor wasn’t cleaned. My burner didn’t work. The water in the tub drained very slowly so when showering it’s in a puddle. The toilet at times was slow to flush. The next door was loud they want to stand outside 2am talking loud and slamming doors. The staff was nice & the location.
Business response:
Dear SHIRLEY, Thank you for the review and positive feedback regarding our hotel's convenient location and staff. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We are taking appropriate steps to ensure future guests do not meet the same issues and hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Disappointing The entrance to the rooms is rather untidy, I believe it needs a scrub or power washing I love the location in terms of the close proximity to the airport
Business response:
Dear Clive, Thank you for evaluating your recent stay; your comments are valuable to us. Our team strives to ensure an exceptional experience for each guest. Therefore, we are disappointed that your room did not meet your expectations. We appreciate you bringing these observations to our attention. Feedback like yours helps us as we strive to provide complete guest satisfaction. We are glad that you liked our location close to the airport. We hope you revisit so we can show you all the wonderful aspects of our hotel that mak... read more
Frequently asked questions about Extended Stay America - Miami - Airport - Blue Lagoon
How is Extended Stay America - Miami - Airport - Blue Lagoon rated?
Extended Stay America - Miami - Airport - Blue Lagoon has a 3.1 star rating with 4,246 reviews.
When is Extended Stay America - Miami - Airport - Blue Lagoon open?
Extended Stay America - Miami - Airport - Blue Lagoon is open now. It will close tomorrow at 12:00 a.m.