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Extended Stay America - Miami - Airport - Blue Lagoon
- Hotels
- Miami, FL
About this business
Location details
6605 NW 7th St., Miami, FL, 33126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Structure Don’t give enough lien outdated appliances The one worker very nice lady
Business response:
Dear Savannah, Thank you for choosing us. We are sorry for the issues that you encountered. Our housekeeping team actively looks and cares for the entire hotel with the rooms for their cleanliness, upkeep, and comfort. But we regret if we missed anything; we will address this with our team to review the mentioned room. Our front desk team is always available to help you. Although your experience is not typical, we have room to improve, and you are assured that we will. Considering our customer service, we hope you allow us t... read more
Bad
Don’t stay here. Everything from the neglectful staff to the filth, the bugs, no hot water, the lack of towels - only given one set for one person for a double room, despite the constant calling the front desk to request another set. I went and bought towels at Walmart. Didn’t see cleaning service until she was trying to get us to check out of our room an hour early. Arguing that it was 10am not 11am. Located near the convention center.
Business response:
Dear Whitney, Thank you for sharing your review. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope to welcome you again in the future. Sincerely, Hotel... read more
It was subpar. No phone to use, no tissues in room, was told they were on backorder & gave me a roll of toilet paper. No every other day cleaning was done whatsoever. Had to take my used towels to office and exchange them for clean ones. Vending machine to purchase water was not operating properly. Wanted to buy 2 bottles of water ran my card and got nothing. There was no "breakfast" just muffins, granola bars & coffee. Thats's not my definition of a breakfast. Location was okay but the price was the important thing.
Business response:
Dear Swartz, Although we were glad you liked our rates, we regret your experience was anything other than satisfying. We are sorry our complimentary grab-and-go breakfast did not meet your expectations. Further, we regret any inconvenience caused by our oversights while servicing our property. We have shared your comments with our team to ensure we consistently provide clean and well-maintained accommodation for every guest. We hope you will allow us a chance to welcome you back and demonstrate our commitment to excellent se... read more
Bad Mala calidad, el baño sin cortina y sin pintura, la cómoda se le calló la puerta y muy caro La atención
Business response:
Dear Kattyuska, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Thank you for bringing this to our attention as we continually strive to improve. We value you as our guest and would love the opportunity to provide you with the hospitality you deserve and which you have come to expect from our brand. Thank you again, and we wish you all... read more
Normal Limpieza el front desk es el primer area Que ve un huésped y estaba sucia y con mal olor el precio muy alto para la calidad 🤦 la cama sin protector de colchón que le da menos prevenida y calidad a la habitación. Localización
Business response:
Dear Yoandra, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with excellent service, a clean environment, and a comfortable suite for a great experience expected of us. However, we are sorry to learn this was not your case. We assure you we will address this with the concerned team for improvement. Thank you again for your candid feedback, as this helps us to improve the experience for future guests... read more
Mala Mala experienci Malo
Business response:
Dear Duran, Thank you for staying with us and posting your review. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve. Sincerely, Hotel Management
Decepcionante Limpieza de Áreas y habitación. Prometen un desayuno y sólo da es un snack. El check in es muy lento. La habitación no estaba del todo limpia. Conseguimos la cesta de basura con basura de otro huésped. Mucha gente extraña merodeando por las Áreas del hotel. En fin muy mala la experiencia. Ubicación
Business response:
Dear Ernesto, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Thank you agai... read more
Disappointing
Frequently asked questions about Extended Stay America - Miami - Airport - Blue Lagoon
How is Extended Stay America - Miami - Airport - Blue Lagoon rated?
Extended Stay America - Miami - Airport - Blue Lagoon has a 3.1 star rating with 4,246 reviews.
When is Extended Stay America - Miami - Airport - Blue Lagoon open?
Extended Stay America - Miami - Airport - Blue Lagoon is open now. It will close tomorrow at 12:00 a.m.