Extended Stay America - Miami - Airport - Blue Lagoon

Business response:

Dear Lynne, Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering excellent service and accommodations for all our guests. This type of feedback is not typical of the remarks we usually receive, so we sincerely apologize that you did not experience our team members at their best. Thanks again for your valuable feedback, and we hope you will give us another opportuni... read more

Business response:

Dear Armin, Thank you for your feedback regarding your stay. We are glad our location was convenient for you, and we're sorry that you found the property needing renovation. We are committed to keeping our accommodations clean and well-maintained as we anticipate future modernization plans for our hotel. We hope to welcome you again whenever your travels bring you this way. Sincerely, Hotel Management 

Business response:

Dear Brindaban, Thank you for reviewing your stay with us. While we are pleased that you loved the convenience of our location, we apologize for the bathtub issue and for not meeting your expectations regarding our complimentary grab-and-go breakfast. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. We have taken note of all the concerns you raised to address them adequately, and we hope ... read more

Business response:

Dear Jen Jui, We regret that we couldn't give you a better impression of our hotel, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management 

Business response:

Dear Claudia, Thank you for reviewing your time with us. We are disappointed with your unsatisfactory experience and apologize for any items that were overlooked in the preparation of your room. Your feedback helps us identify ways to improve our service; we are grateful. Our housekeeping team is working on your issues, as our hotel's cleanliness is a key priority; we regret that this was your experience. Our front desk team is always there to help you; never hesitate to speak to them. We appreciate your business and look fo... read more

Business response:

Dear Lorena, Thank you for being our guest and sharing your feedback. Our team's priority is ensuring guests have a comfortable and relaxing time. Therefore, we are sorry for your disappointment with the property and the cleanliness issues during your stay. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We listen to our guests and will make things better and avoid problems in the future. Please consider returning, as we are wholly committed to regaining your trust and confidence. Si... read more