Extended Stay America - Miami - Airport - Blue Lagoon

Business response:

Dear Edlisse, Thank you for your feedback. We are genuinely sorry about your unpleasant experience with your reservation and how our team handled it. Our commitment is to ensure things are made right, and we would like to thoroughly investigate what happened. Meanwhile, if we may be of any further assistance, please reach out to us directly at the hotel. We apologize again for the inconvenience caused and look forward to another opportunity to show you the outstanding hospitality you deserve. Sincerely, Hotel Management 

Business response:

Dear Teresa, Thank you for staying at our hotel and letting us know we have room for improvement. Although we believe some of these instances were isolated, we are genuinely sorry for not meeting your expectations. We always like to know what our guests think of our property, which helps us continually evaluate and improve. We hope you will consider a return visit to show you the hospitality we are known for providing. Sincerely, Hotel Management 

Business response:

Dear Yelnur, Thank you for staying with us and reviewing your experience. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. Thank you for mentioning what a great value we provide to our guests. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Manag... read more

Business response:

Dear Krissenia, Thank you for selecting our hotel and taking the time to write a review. We appreciate you pointing out specific items you loved and areas where we can improve. We have shared your concerns with the appropriate individuals and are following up to determine where we went wrong and how we can avoid future inconveniences. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely, Hotel Management 

Business response:

Dear GUNA, Thank you for choosing our hotel during your recent visit to Miami. We appreciate you pointing out specific items you loved and areas where we can improve. However, reading that your disappointment outweighs your satisfaction while staying with us is disheartening. We always strive to provide every guest with the exceptional experience expected of us; however, after reading your detailed feedback, we regret falling short. Please be assured that we have taken note of all the concerns you raised to address them adeq... read more

Business response:

Dear Claudia, Thank you for taking the time to share your comments. Our primary goal is to provide exceptional hospitality, and we are disappointed that we fell short of your expectations. We will address this appropriately to be more consistent in our service delivery and sincerely apologize for the inconvenience caused. We aim to provide every guest with a quality experience and hope to have another opportunity to show you this commitment. Sincerely, Hotel Management 

Business response:

Dear Jennie, We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary, and we are very grateful for your feedback. We hope to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management 

Business response:

Dear Wilfredo, Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations, and we have immediately brought your experience to the attention of our housekeeping team for review and action. We hope you will consider giving us another opportunity to host you and welcome you back again soon. Sincerely, Hotel Management