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Extended Stay America - Miami - Airport - Blue Lagoon
- Hotels
- Miami, FL
About this business
Location details
6605 NW 7th St., Miami, FL, 33126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad No realizan servicio de limpieza todos los días, la limpieza es cada 15 días, el personal es horrible, mala la atención, el desayuno es pésimo, no cuentes con el. Nada
Business response:
Dear Jeremias, We appreciate you bringing these concerns to our attention, and we hope you will accept our sincere apologies for any housekeeping oversight in your suite. Your comments will be shared with our team to ensure this is not repeated. For future reference, please know that our housekeeping service is provided once a week for guests staying eight or more nights. For those who are here for shorter periods, services are available for a minimal fee. Thank you for being our guest; we invite you to come back and stay wi... read more
Asqueroso no regreso jamás Estaba lleno de cucarachas y al personal no le importa Nada era demasiado sucio tenía cucarachas por todos lados
Business response:
Dear Brenda, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your n... read more
Bad
Bad
Péssimo, Para não dizer horrível, Nunca chorei tanto e ninguém se dispôs a trocar o quarto mofado! Péssimo lugar. Para não dizer horrível. Nunca passei tão mal em uma hospedagem na minha vida. O quarto que me deram (nº 165) estava em condições completamente impróprias: cheiro fortíssimo de mofo, muita umidade e infiltração nas paredes, tornando impossível permanecer no ambiente sem sentir mal-estar. Informei o hotel imediatamente, mas não me ofereceram nenhuma solução real. Tentei também contato com o Booking e não obtive re... read more
Business response:
Dear Guest, We are deeply concerned to hear about the distressing experience you faced during yourstay. Please accept our sincere apologies for the condition of the room and the discomfort it caused. Your feedback regarding cleanliness and air quality is taken very seriously, and we will share these matters with our team to prevent similar situations in the future. We regret that your visit was far below expectations and understand the frustration. We appreciate you sharing these details, and we hope to restore your confiden... read more
Disappointing
La mugre en primera persona La limpieza, tuve que tirar las medias del nene xq estaban negras un ascoooo y el olor no podría escribirlo aquí Las instalaciones están bien pero la mugre que tenía el lugar no tiene descripción. NO tiene desayuno es un engaño, solo agua caliente te y un muffin viejo
Business response:
Dear Gisela, Thank you for taking the time to share your experience. We are genuinely concerned to hear about the conditions you encountered, as maintaining a clean and comfortable environment is a top priority. Please accept our sincere apologies for any discomfort you and your family experienced during your stay. Your observations regarding housekeeping and amenities are taken seriously, and we will ensure they are shared appropriately. We value your feedback and hope to have an opportunity in the future to provide a more ... read more
Never Again The room was horrible no hot water the second room they tried to put us in smell horrible and had stains on the sheets The room was horrible no hot water the second room they tried to put us in smell horrible and had stains on the sheets
Business response:
Dear White, Thank you for sharing your experience with us. We are truly sorry to hear about the issues you encountered, as this is far from the standard we aim to provide. We understand how disappointing it must have been to face challenges with the room and amenities, and we appreciate you bringing these concerns to our attention. Your comments have been shared with our team so we can strengthen our services to prevent similar situations. We value your feedback and hope you will consider giving us another opportunity to off... read more
Muy mala experiencia. Reservamos dos habitaciones y, al llegar, me entregaron las llaves de un cuarto que ya estaba ocupado: había un hombre acostado en la cama. Cuando finalmente nos dieron las llaves correctas, mi habitación tenía un olor muy fuerte a humedad y cigarrillo, y el piso estaba tan sucio que mi hijo caminó en medias y quedaron negras. En la otra habitación, mi sobrina de 2 años encontró cuchillos tirados en el piso. Nos fuimos en menos de media hora. Aún estoy esperando el reembolso.
Business response:
Dear Aksana, We are truly sorry to hear about the serious issues you experienced upon arrival. Ensuring a safe and welcoming environment for every guest is a top priority, and it is clear we fell short in your case. Your concerns regarding room conditions and safety have been shared with the management team for immediate attention. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Miami - Airport - Blue Lagoon
How is Extended Stay America - Miami - Airport - Blue Lagoon rated?
Extended Stay America - Miami - Airport - Blue Lagoon has a 3.1 star rating with 3,979 reviews.
When is Extended Stay America - Miami - Airport - Blue Lagoon open?
Extended Stay America - Miami - Airport - Blue Lagoon is open now. It will close tomorrow at 12:00 a.m.