Extended Stay America - Milwaukee - Brookfield

Business response:

Thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. We are thrilled to read that you loved our courteous associates and convenient location. It was our pleasure serving you, and we hope to see you again soon. Sincerely, General Manager 

Business response:

Thank you for choosing to stay at Extended Stay America. We are delighted to read you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, General Manager 

Business response:

Thank you for choosing to stay at our hotel. We are glad that your overall visit was enjoyable, but we apologize for the problem with your wake-up call. We have an extremely reliable wake-up call service and can confirm that this was an isolated incident. In response to your review, measures have been put in place to ensure this is not repeated. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, General Manager 

Business response:

Thank you for sharing your comments and letting us know that you liked our convenient location. However, we are sorry you didn't experience our staff at their best during your stay, and they failed to greet you with a welcoming smile, warmth and hospitality. This behavior is highly unusual, and we have addressed your comments with them to ensure they deliver excellent service, all the time. We hope you give us another chance to serve you better in the future. Sincerely, General Manager 

Business response:

Suzanne, thank you for choosing Extended Stay America and for sharing your experience online. We're so glad you enjoyed your suite offering apartment style living with lots of room to relax, and many extras that make traveling easy. Thanks again for the great review. Please come and see us again! Sincerely, General Manager 

Business response:

Veronica, we appreciate you being our guest. We want all of our guests to enjoy their trip, so we apologize if any inconvenience experienced. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager 

Business response:

Thank you for sharing your kind review of Extended Stay America. We are happy you enjoyed your stay and that our fully-equipped kitchen was perfect for your needs. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager 

Business response:

Christopher, thank you for sharing your wonderful experience at Extended Stay America - Milwaukee - Brookfield. We are thrilled to read you loved the service provided by our courteous associates and found us to be a great value in the future. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, General Manager 

Business response:

Rico, thanks for evaluating your stay. We are happy to read you had an overall pleasant visit and liked the value we offer. That being said, we are sorry for the inconvenience you had with odor issues. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager