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Extended Stay America - Milwaukee - Brookfield
- Hotels
- Brookfield, WI
About this business
Location details
325 N. Brookfield Rd., Brookfield, WI, 53045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t like nothing about this room or my stay. The room was stinky and not very pleasant.
Business response:
Dear Nekesha, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.S... read more
Extremely disappointed and disgusted with this Extended Stay!! When we checked in on, the first thing that hit me was the very overwhelming smell of marijuana in the hall and our room wreaked like someone had died in here!! Every time I walked down the hall I would get so sick just from the pot smell. I complained and I was told “feel free to call the cops”, then the lady at the front desk walked away! I couldn’t believe how dirty and gross our room was! I spent over an hour cleaning the bathroom just so we could use it! The... read more
Business response:
Dear Kari, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
The parking was not accessible for guest whom is handicapped and rooms not the cleanest!!
Business response:
Dear Chantay, Thank you for your feedback about your stay at our hotel. We cannot apologize enough for your service issues while you were a guest with us. We have shared your comments with our team to ensure we meet the high standards you should expect from us every time you visit. We are committed to making sure we do not repeat what you experienced. Thank you again for your candid feedback.Sincerely,Hotel Management
Its just not a clean place its like the LaQuinta now...
Business response:
Dear Guest, Thank you for taking the time to review your stay with us. It is our commitment to ensure that every guest experiences a clean and comfortable environment, akin to a home away from home when traveling. Therefore, we sincerely apologize for any shortcomings you may have encountered. Your concerns will be promptly addressed, and we are genuinely grateful for your bringing this to our attention. We hope for the opportunity to welcome you back so we may provide you with the experience you deserve.Sincerely, Hotel Man... read more
Should have a hot breakfast served every morning instead of muffins and a breakfast granola bar
Business response:
Dear Rhonda, Thank you for being our guest. We recognize the value of beginning your day with a satisfying breakfast and sincerely apologize for falling short of your expectations. Your feedback is invaluable as we are committed to enhancing our services and ensuring our guests have a positive start to their day. We look forward to welcoming you back and providing a more enjoyable stay.Sincerely,Hotel Management
Got there after being gone til 1130 and couldnt get back in room. Had to go to desk get new keys 2 times that didnt work either. Finally front desk came with used machine to get in room. Beds were hard.
Business response:
Dear Guest, We are truly sorry to hear about the inconvenience you experienced with your room key during your stay. Your comfort and convenience are important to us, and we apologize for any disruption this may have caused. We will review this issue with our team to ensure smoother key card operations in the future. Thank you for bringing this to our attention. We look forward to providing you with a more seamless stay during your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Milwaukee - Brookfield
How is Extended Stay America - Milwaukee - Brookfield rated?
Extended Stay America - Milwaukee - Brookfield has a 3.6 star rating with 1,899 reviews.
When is Extended Stay America - Milwaukee - Brookfield open?
Extended Stay America - Milwaukee - Brookfield is open now. It will close tomorrow at 12:00 a.m.