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Extended Stay America - Milwaukee - Brookfield
- Hotels
- Brookfield, WI
About this business
Location details
325 N. Brookfield Rd., Brookfield, WI, 53045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not much
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
I came to town to take care of my daughter who was undergoing Breast Cancer surgery. After an all day surgery I came back the hotel around Midnight and was refused entry into my room. The Manager Emily told me my room had a cigarette butt in the trash and I had to pay $250 to regain entry into my room. I DONT SMOKE. So I'm so confused. She pulls up a picture of a cigarette butt in a trash can, I can't confirm if it's even my room. I ask what reason they had to come into my room with out my permission or knowledge. I tell Emi... read more
Business response:
Thank you for your review. We are sorry for the incident you outlined and regret the inconvenience caused. We are reviewing this with our team to see what went wrong. This is not the level of service we generally provide, and it certainly does not meet our standards. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
Charged me for a room I didnt stay in
Business response:
Thank you for your review. We are sorry for the issue you outlined and regret the inconvenience caused. For any unresolved financial queries feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Dirty
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
travelocity
Business response:
Thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Had a bad experience
Business response:
We are very sorry for not meeting your expectations during your visit to our hotel. We never want a guest to leave unhappy, and we are disappointed this was your experience. We do hope you will reconsider staying here should your travels bring you back to our area. Sincerely, Hotel Management
The rooms and hallway were very smoky.
Business response:
Thank you for your review. We are so sorry for the smokey stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. It was a pleasure to have you as our guest and we hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management
The Worst This place was just really gross overall and had zero follow up with issues I brought up. When water started pouring through the ceiling of the bathroom I was told maintenance was coming right away and I would get a new room once other guests had checked out for the day. Maintenance arrived hours later when I was not there, I had no idea if they had come or done anything, called the front desk to hear they would reach out to maintenance and get back to me. I never heard anything back and never got a new room. The p... read more
Business response:
Shannon, thank you for your review. We apologize for the negligence of our staff and for the difficulties you encountered. Your feedback has been discussed with our team to make sure this is not repeated. Also, our pet-fee is posted on our website so guests can have this information before booking with us, and we regret you were unaware about it. Moreover, on rare occasions, a guest does not comply with our smoking policy, and we appreciate you bringing this to our attention so we can address it right away. We hope you will ... read more
Frequently asked questions about Extended Stay America - Milwaukee - Brookfield
How is Extended Stay America - Milwaukee - Brookfield rated?
Extended Stay America - Milwaukee - Brookfield has a 3.6 star rating with 1,858 reviews.
When is Extended Stay America - Milwaukee - Brookfield open?
Extended Stay America - Milwaukee - Brookfield is open now. It will close tomorrow at 12:00 a.m.