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Extended Stay America - Milwaukee - Wauwatosa
- Hotels
- Wauwatosa, WI
About this business
Location details
11121 West N. Ave., Wauwatosa, WI, 53226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location was hard to find. Place needs a lot of cleaning and sanitation done. When I checked in, the room I got wasn’t even cleaned or made. I had to call front desk to get a new room. The new room there was still hair in the bathroom and that was nasty! I over heard a staff while checking in stating I am done for the day, I don’t have time to check rooms if it’s made or not. So that tells me a lot about how this place is. I will not stay here anymore.
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you encountered in both of your rooms and regret the disappointment it caused. Your feedback has been shared with our housekeeping team to make sure we are consistent with our service delivery. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
Erica, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Never Again Worst hotel stay I have ever had. After 3 nights the stink of the place was nauseating me. It is impossible to get basic things like a lotion or laundry soap for purchase... Or ice I wish I could demand a refund on the grounds that i hated my time there
Business response:
Thank you for being our guest. We are sorry for the odor you experienced during your visit and regret the disappointment it caused. Your feedback has been shared with our housekeeping team to ensure proper procedures are being followed to remove the smell. We also regret your frustration with some of our amenities not being available due to the current circumstances. We hope you will give us the chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Please read the reviews before booking The location was stated to be smoke free. I walked in the door and the smell of smoke was extreme. My room was the same regarding the smoke smell. I checked out of the room and into a new hotel.
Business response:
Thank you for being our guest. It was disheartening to know your stay was impacted due to the smoke smell, and we apologize for such poor experience. We understand your frustration, and your feedback will be utilized to enforce our no-smoking policy effectively. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Very very dirty
Business response:
Jason, thank you for taking the time to post your thoughts about your recent visit. We are truly sorry that your suite was not in the spotless condition it should have been. We apologize that steps were missed in our inspection procedures and we can only assure you going forward that this has been addressed. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
This was the most disgusting hotel me and my family have EVER stayed in. The room wasn’t even cleaned. Toe nails in the carpet, dirty sheets, toothpaste splatter in bathroom mirror, caked up sink nozzle in bathroom with who knows what, hair in the bathroom sink and all in the tub, soap scum that was fresh in shower, dirty table tops with hands prints and finger prints all over it, room smelled horrible. The garbage outside was overflowing to the pint that it was building up on the ground outside of can.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our head of housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Management
I want my money back this place isn’t clean. Dirty hallways. Room smells funny
Business response:
Thank you for taking the time to review your visit to our hotel. We are truly sorry your room was not in the spotless condition it should have been when you arrived. Our staff is committed to providing fresh, clean accommodations for all of our guests, and we are sorry this was not the case for you. We are already taking steps to ensure oversights such as this do not happen again. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, Hotel Management
I like that it was pet friendly i did not like that the room was dirty and was filled with insects worst hotel and a waste of money
Business response:
Thank you for being our guest. We are sorry for the disappointment you had due to the cleanliness of your room and regret that we did not merit the rate you paid. We will share your concerns with the appropriate team to ensure a better experience going forward. Also, regarding the roaches, we have our pest control company scheduled to treat the room soon. We hope you will consider staying with us again in the future. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Milwaukee - Wauwatosa
How is Extended Stay America - Milwaukee - Wauwatosa rated?
Extended Stay America - Milwaukee - Wauwatosa has a 3.3 star rating with 1,707 reviews.
When is Extended Stay America - Milwaukee - Wauwatosa open?
Extended Stay America - Milwaukee - Wauwatosa is open now. It will close tomorrow at 12:00 a.m.