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Extended Stay America - Milwaukee - Wauwatosa
- Hotels
- Wauwatosa, WI
About this business
Location details
11121 West N. Ave., Wauwatosa, WI, 53226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The fire alarm went off during the early morning. Once we woke up and realized what was going on we went down to the lobby. No announcements were made to evacuate the building. No phone calls to our rooms. No alert other than the alarms. Once we were down in the lobby along with staff and the FD no one had any clue what was going on. Where the alarm was pulled or what had caused the alarm. Telling guests, all clear, go back to bed wasn't exactly reassuring since no one, not even the fire department knew what had set the alar... read more
Business response:
Betsy, thank you for your review. We apologize for the major inconvenience you experienced when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. We have taken note of your concerns, and we will share it with the appropriate teams so that we can determine what we can do to make improvements. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management.
The room was dirty the bathroom tub was stained carpet stained and I was supposed to have a queen bed and they gave me a full size bed
Business response:
Kelvin, thank you for your review of your recent stay. We apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We are also sorry for the reservation issues you encountered and we were not able to accommodate you with the suite of your choice. Your feedback is important to us, and we will use it to improve our services going forward. We are sorry for the inconvenience and hope to have another chance to redeem ourselves. Sincerely, Ho... read more
I had 3 rooms reserved. When I checked in 1 room was never cleaned. The room had old Chinese food out and old lunch meat. The room had a horrible smell and looked like someone was living in the room for a few days.
Business response:
We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you encountered in your room. Your feedback is discussed with the appropriate team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
The room smelled of stale cigarettes and we found a pack of lighters under one of the beds. Also the whole hotel smelled of burt food.
Business response:
We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. Your feedback for the odor is shared with the housekeeping team to do deep cleaning of our property. What you experienced is clearly not acceptable, but we would like you to consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
Price was convenient. The entire hotel smelled like wet dog. Had to immediately open windows in the room the stench was so bad. Carpets down every hall were dirty with crumbs everywhere. Lamp shades in the room were broken and stained. Overall, felt disgusting to be sleeping there.
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests’ do not encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our ho... read more
Place was clean, staff was rude. My sister lost a head phone in the elevator and we notified the front desk. Lady was rude. Just gave us the managers phone number.
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The room was veey dirty. Tv stand and table was dusty and sticky. The bathroom counter was also dusty. Not only that the carpet had garbage on and looked like it hasn't been vacuumed. This room would had been very nice if it was cleaned properly. Good size fridge and nice that it had stoves.
Business response:
Thank you for choosing to stay with us. Although you were pleased with the in-room amenities, we apologize for the cleanliness issues you encountered in your accommodations. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Milwaukee - Wauwatosa
How is Extended Stay America - Milwaukee - Wauwatosa rated?
Extended Stay America - Milwaukee - Wauwatosa has a 3.3 star rating with 1,707 reviews.
When is Extended Stay America - Milwaukee - Wauwatosa open?
Extended Stay America - Milwaukee - Wauwatosa is open now. It will close tomorrow at 12:00 a.m.