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Extended Stay America - Milwaukee - Wauwatosa
- Hotels
- Wauwatosa, WI
About this business
Location details
11121 West N. Ave., Wauwatosa, WI, 53226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hallways smelled like cigarettes. Our room was dirty - toothpaste in the sink, hair on the walls of the bathroom, blood on the wall of the bathroom, all of the drains were slow. The room was obviously not cleaned. I was unable to switch rooms because my infant was already asleep. The hotel offered half-off our stay for the condition of the room.
Business response:
Tom, thank you for choosing to stay with us. We failed you in the most basic of ways by not providing clean, fresh, well-maintained accommodations, and for that, we are sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within the appropriate department are underway to ensure this does not happen again. We truly hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The common areas were dirty. My room was filthy, so they moved me to another room that was still dirty. There were no hangers in my closet and I was told that the hotel didn't have any. The beds were poorly made. No ice trays. TV was blurry and too small for the size of the room. The laundry room was in horrible condition as far as trash on the floor, stains in the washers and tables. A food order was delivered to the front desk for me; however, the male front desk clerk did not call the room to notify me. I overheard anothe... read more
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you also for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Won’t stay there ever again No keys were working so we never got keys. There were 2 different rooms where people were loudly fighting and when I made complaint to hotels.com the front desk clerk was rude about the concerns we had. Not only that but she had he child and boyfriend visiting which was a bit unprofessional
Business response:
Vaughn, thank you for being our guest. We are sorry for the difficulties you had with the key card and apologize for the service you received from one of our associates. Your feedback will be shared with the appropriate team members to improve our service going forward. We can do better, so we hope you will give us an opportunity in the future to provide the service and hospitality that you expect and deserve from our brand. Sincerely, Hotel Management
The room was clean but I got but by something on both of my arms. They should check room 329 for bedbugs
Business response:
Senae, thank you for being our guest. We apologize for the issues you faced in your room. We follow the most rigorous industry standards when it comes to the pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
when you walk in the whole place smells like cigarettes. The front desk lady was very friendly, but the hotel just seems run down
Business response:
Matthew, thank you for being our guest and for the valued feedback. We are sorry for the inconvenience you experienced due to the smoke odor. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. On a positive note, we are glad you were charmed with one of our front desk associates. We are grateful for the feedback, and we will share these notes with the appropriate individuals. It was a pleasure to have you as our guest,... read more
The property seem to be in poor repair. Wi-Fi and TV service minimal. It was worth a slightly higher cost to choose another hotel in the area on other visits.
Business response:
Thank you for taking the time to write a review of your recent stay. We apologize for the connectivity issues in your guest room, as we know how frustrating this can be. We have followed up with our engineering team to address and correct these concerns. Thank you again for being our guest, and we hope that you will consider returning to our hotel on your next visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Milwaukee - Wauwatosa
How is Extended Stay America - Milwaukee - Wauwatosa rated?
Extended Stay America - Milwaukee - Wauwatosa has a 3.3 star rating with 1,707 reviews.
When is Extended Stay America - Milwaukee - Wauwatosa open?
Extended Stay America - Milwaukee - Wauwatosa is open now. It will close tomorrow at 12:00 a.m.