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Extended Stay America - Milwaukee - Wauwatosa
- Hotels
- Wauwatosa, WI
About this business
Location details
11121 West N. Ave., Wauwatosa, WI, 53226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled of cigarette smoke, bathroom electrical outlet didn’t work, no coffee pot in room even though the website listed it as an amenity, no ice machine in building just an empty tray in the freezer, no cleaning of room unless you pay extra, sketchy clientele, (this extended stay seems to be displaced people, not those traveling for work). A resident’s “friend” called our room from outside at 3:30 am insisting he speak to her (this means you may be receiving calls for former residents who have stayed in your room). I c... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Managemen... read more
Dirty and needs a major renovation. Stained carpets, bed spreads, bed skirt and shower curtain. Driveway was full of pot holes.
Business response:
Thank you for posting a review of your visit. We apologize for the difficulties you encountered during your stay and for the trouble you experienced while getting to our property. Please be assured that we have discussed your feedback with our housekeeping and maintenance teams, and we're working with them to fix the problems you mentioned. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Cleaning past guest left items behind Sheet not all the way on microwave dirty elevators dirty
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
For starter when arriving to the property ,people hang out around cars ,It took 47 Min.just to check in because they had a new system,that guest service didn't know how to operate seem like,got into the room and it smelled like mildew And no disinfection in the rooms .you have a stove and no utensil i am sorry that i even booked and stayed at your property
Business response:
Please accept our sincerest apologies for the issue you encountered at the time of check-in and regret the cleanliness issue you had. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same problem. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope you will allow us the opportunity to regain your trust. Si... read more
Do not recommend staying here This was overall a very bad experience. The moment we walked in the hotel, we saw that it was dirty and smelled strange. The elevator was filthy with dirt and stains on the floor. When we got to our room, the floor of the kitchen and bathroom were extremely sticky and dirty. The towels in the bathroom were also dirty with stains on them. The carpet was not clean, it really needed to be washed. The hotel service was also appalling. Rarely was there an employee at the front desk, there was a phone... read more
Business response:
Thank you for posting a review of your recent stay. We are sorry the condition of the hotel mentioned in the review was not up to par, and we did not meet your expectations.We appreciate you bringing this to our attention, andwe want to let you know we are already working to address the problems you mentioned. Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Usually, our staff does a terrific job of responding to our guests’ needs, and in your case, that ... read more
The smoke smell in the lobby was horrible- even though it’s a “non smoking property”. The room was filthy. The carpeting in the room was stained and every surface was sticky. The bedding was paper thin and stained. Absolutely gross.
Business response:
Thank you for taking the time to give us your feedback regarding your recent stay. The conditions you describe in your guest room are unacceptable, and we should have done a better job of preparing your room prior to your arrival. We have addressed this with our staff, and we are confident this will not be repeated. We are also sorry for the inconvenience you experienced due to the smoke smell. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we ... read more
Bad area bad hotel, below my standards of accommodations. Wouldn’t waste the money again.
Business response:
Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
It was our 1st time and more than likely it’ll be our last time.
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Milwaukee - Wauwatosa
How is Extended Stay America - Milwaukee - Wauwatosa rated?
Extended Stay America - Milwaukee - Wauwatosa has a 3.3 star rating with 1,707 reviews.
When is Extended Stay America - Milwaukee - Wauwatosa open?
Extended Stay America - Milwaukee - Wauwatosa is open now. It will close tomorrow at 12:00 a.m.