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Extended Stay America - Milwaukee - Wauwatosa
- Hotels
- Wauwatosa, WI
About this business
Location details
11121 West N. Ave., Wauwatosa, WI, 53226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was nothing that I liked about this property. I do not even know where to begin. Upon checking in, we went up to our room only to find there were people already in that room. We went back down to the front desk and told the girl what we had found. She apologized and went into her computer to assign another room to us. We (my husband, myself , our daughter and her three small children) got back on the elevator, went to the second room only to find the lights on and a dirty room. There were empty booze bottles and cups o... read more
Business response:
Cindy, thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we truly apologize for failing to provide that for you. This is not accepted and we have shared your comments with the housekeeping team in an effort ensuring no future guests encounter a similar issue. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincere... read more
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The room wasn't very clean. The refrigerator was dirty and the bathroom definitely needed additional cleaning.
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
This hotel was so nasty, from the people staying there to the cleanliness of the outside and inside of the hotel. It was filthy, trashed! Also the very evident (by the smell) drug use was overwhelming. it smelled as if a skunk was literally running up and down the hallways and in elevator! Oh and getting frightened by not one dog but 3 dogs inside the hotel! Pit bull, rotweiller, and german shepard. All of them on the thrid floor where we were. It literally smelled like a skunky animal shelter. Oh and lets not forget about t... read more
Business response:
Dear Jessica, Thank you for choosing our hotel for your recent stay and for sharing your valuable feedback. We are sorry for the inconvenience you experienced during your stay due to the concerns you mentioned in your review. We have strict policies and procedures regarding these concerns, so we appreciate you bringing this to our attention as it allows us to address them quickly and appropriately. It was a pleasure serving you, and we hope to welcome you once again so we can restore your confidence in our hotel. Sincerely, ... read more
Got checked in 2 hours past time due to no clean rooms. Went up to our room and it was still disgusting after “being clean”. Latex gloves, tissues, dirt all over the ground. Same soap in the shower from the people before. Zero towels & shampoo. Very disappointed and would not recommend. I also would have expected money docked off my bill from the staff members knowing this.
Business response:
Thank you for choosing to stay with us. We apologize for the inconvenience you had at the time of check-in and for the housekeeping issues you encountered in your room. Please be assured that we have discussed your feedback with our front desk team to be more diligent with our efforts moving forward. We have also shared your feedback with our housekeeping team to see where we went wrong, so necessary improvements to our processes can be made to correct our performance. We would like to regain your trust and hope you will giv... read more
No signs to try and find it behind the Holiday Inn. Drove around 20 minutes. No cleaning services during my stay. No cups, soap or even an alarm clock in the room?
Business response:
Thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. Kindly note, in-room amenities and other articles such as toiletries are available and complimentary at the front desk. Also, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Your feedback is very important to us and has been shared with the front desk staff to ensure we communicate our services to all guests. We hope you ... read more
Business response:
Crystal, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Stay away! First things first, walk in and smell nothing but cigarettes. Then the Room claimed to come with dishes to use kitchen, got to room and there wasn’t even a paper or plastic cup. Front desk said it doesn’t come with it. Room was dirty, the bed looked like it was made by a toddler and the room smelt of cigarettes. Highly disappointed and I will never go back.
Business response:
Shannon, we are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issues you experienced here. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Milwaukee - Wauwatosa
How is Extended Stay America - Milwaukee - Wauwatosa rated?
Extended Stay America - Milwaukee - Wauwatosa has a 3.3 star rating with 1,707 reviews.
When is Extended Stay America - Milwaukee - Wauwatosa open?
Extended Stay America - Milwaukee - Wauwatosa is open now. It will close tomorrow at 12:00 a.m.