Extended Stay America - Minneapolis - Airport - Eagan - North

Business response:

Sonya, thank you for staying at Extended Stay America. Although you had an overall pleasant time, we are sorry for the cleanliness issue you encountered in your room. We appreciate your feedback and hope you will come back to see us soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Jaquinta, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Lisa, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Leslie, thank you for staying with us and for sharing your feedback. We're sorry for the inattentive service you received from our staff. Please be assured that we have discussed your concerns with our front desk associates to be more diligent with our efforts moving forward. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We're glad to know you liked your well-equipped room and that overall you had a pleasant time with us. However, we're sorry for the inattentive service you received from our staff. We have discussed your feedback with our team to remind them our primary goal is to provide outstanding customer care to our guests. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Cece, thank you for the glowing review of Extended Stay America. We're thrilled to know you loved the service provided by our superb staff and that you were impressed with our well-maintained hotel. It was a pleasure to have you as our guest, and we look forward to welcoming you back again. Sincerely, Hotel Management 

Business response:

We appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Paul, thank you for evaluating your stay. We are sorry you were uncomfortable with the mattress and for the cleanliness issue you encountered. Corrective action has already been taken in the appropriate team to ensure that this doesn't happen again. We hope to have an opportunity of hosting of you back so that we can make it up to you. Sincerely, Hotel Management