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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was nice outside but the inside was a mess. The inside was dirty, had bugs in the room, hair all over in the bathroom, and our sheets had stains on them hadn't been changed. We should receive a free stay. Thank you
Business response:
Aurora, thank you for your review. We apologize for the cleanliness issues you experienced in your room. Your feedback has been shared with our housekeeping team, and we’re working with them regarding the procedures which they missed before you checked-in. We have asked our pest control provider to service your room immediately. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Disappointed in the pool being closed. Fitness room has minimal equipment
Business response:
We appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we apologize as we couldn't hit the mark of your expectations for a perfect visit. On a positive note, we are glad this did not overshadow your stay with us, and we look forward to serving you soon. Sincerely, Hotel Management
The comforter had a blood stain... And the room wasn't particularly cleanly. I've stayed at other Extended Stay America hotels before and they were much cleanlier and in better shape.
Business response:
Thank you for choosing Extended Stay America again. We apologize for the cleanliness issues you encountered in your room. Your concerns will be shared with the housekeeping department to ensure a better experience going forward. Thank you again, and we hope to have the chance to make it up to you. Sincerely, Hotel Management
Front desk reception service was extremely slow and not Unprofessional. Sometimes, it was hard to get hold of anybody there.
Business response:
Thank you for being our guest. Please accept our apologies for the poor service provided by our associates at the front desk. This is not the impression we like our guests to leave with. Your feedback will be used to improve our service levels going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Front desk clerk had to be called for. Dirty facilties all around. Broken bathroom door handle. Missing lamp bulb. Dripping kitchen faucet. Nothing available in kitchen had to go to front desk to ask for. Beds werent matching one somewhat comfortable the other sleeping on springs. One of the two electric burners disassembled and not working. Blanket on beds dirty. Complimentary breakfast a joke included granola bars and frozen packaged muffins. Not recommended!!
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your comments are important for our improvement, so we have discussed them with the appropriate individuals to ensure we deliver much better future guests experiences going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
Business response:
thanks
We have used this property several times. It is conveniently placed for us and what we use it for.
Business response:
We are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for being our loyal guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.3 star rating with 1,662 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.