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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
I was checked into a room with a bedsheets that hadn’t been changed. And the bathroom had hairs in the tab. It was disgusting. I spoke with the manager, Jackie and she said my money was going to be refunded. I need that to happen. Thank you, Margaret
Business response:
Thank you for reviewing your stay. Please accept our sincerest apologies for the cleanliness issue you encountered and regret the disappointment you had with the charges. If it is still unresolved, please feel free to reach out our front desk as our associates will be happy assisting you further in regard to the same matter. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
THE BEDDING NEEDS CHANGING....STAINS ON THE BEDSPREAD. FRONT DESK CLERK ....WAS FRIENDLY BUT SHE ..DIDN'T HEAR ME COME IN....WHILE SITTING IN THE BACK ROOM.
Business response:
Thank you for sharing your feedback. We are sorry for cleanliness issues and regret the inconvenience caused at the time of check-in. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We hope you will return to experience the level of hospitality we are typically known for providing. Sincerely, Hotel Management
Location was fine for our quick overnight in the city. Room was dirty. Leftover socks from previous guests. When we turned down the bed, the sheet was SO stained all over & took 2 calls to the front desk to get someone to bring clean sheets. We didn't even take a shower there because we didn't feel comfortable with the cleanliness. "Free breakfast" is just coffee, instant oatmeal, pre-packaged mini muffin and granola bar. Won't stay there again.
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
Room were very comfortable and clean. Great customer service.
Business response:
Your kind comments and wonderful rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the services provided by our associates and the comforts of our accommodations exceeded your expectations. Thank you for the exceptional review and we hope to have you as our guest again soon. Sincerely, Hotel Management
Well the property is very dirty from the time you walked in the door the time you got to your room which is even worse you would think they would make your personal space cleaner anyway I went in the room the bedding was gross we are afraid to set her things down we looked around and even found more dirt So we decided to leave. And this is a great inconvenience as we are from out of town! I could not find another hotel and had to drive all the way the way home.
Business response:
Thank you for the feedback about your stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel M... read more
Unprofessional Could not check in even a minute before 3:00 or they wanted to charge us a fee. Then we couldn’t check in until late and couldn’t find anyone around. When I did she was very rude and threw the paper and pen around. Then we ordered a queen room and got a double. The toilet was plugged when we got there and again couldn’t find anyone to fix the problem. Very unprofessional place
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
Hole in window screen, leaky faucet, toilet made weird noise, one pillow looked like it had mold spores on it, cords for all the electronics were out on the counters. I liked the size of the room and the price.
Business response:
We are sorry we missed meeting some of your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
Front desk staff was under trained so it took a long time to Check in.
Business response:
Wendy, thank you for posting a review of your visit. We're sorry for the inconvenience you had at the time of check-in. Please be assured that we have discussed your feedback with our front desk team to be more diligent with our efforts moving forward. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.3 star rating with 1,662 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.