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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unclean. Sticky. Damp. Smelled horrible. No cups, plates, pans in kitchenette.
Business response:
Thank you for evaluating your stay. We apologize for the cleanliness and odor issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Also, know the kitchenware for your room is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to our gue... read more
Not to happy.. Asked for first floor room ..did not happen..stuck in 3rd floor.asked to be near another room ..did not happen..
Business response:
Robert, thank you for choosing us. Please accept our sincere apologies as we couldn’t provide you with the room of your choice. We consider your feedback very important, and thus it has been shared with the concerned team, and we will take the appropriate steps to prevent such an issue from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Never Again The lady at check in was friendly. The bed was uncomfortable but it is a cheap hotel. Our fridge was unplugged. There was rarely someone available at front desk. We were out of the hotel and tried to call about it, no answer. Our toilet became clogged. It was 7:30am. We called the front desk, we were told they would notify maintenance. After 35 minutes, we called back, were notified maintenance was not in but they would notify housekeeping once they were in. My boyfriend went to the front desk and asked for a pub... read more
Business response:
We would like to offer you our apologies for your unpleasant experience at our hotel. We take the cleanliness and maintenance of our rooms very seriously. Your feedback has been shared with the appropriate teams and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can provide you the quality stay you deserve. Sincerely, Hotel Management
Floors were filthy and mattress had a whole. Facility itself was lovely.
Business response:
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.3 star rating with 1,662 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.