This profile has been claimed by the business owner or representative.
Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing, troubled experience. Room was smelling very badly.
Business response:
Thank you for evaluating your stay. We apologize for the odor you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
My only complaint was the bed had sag's in it woke up with a little bit of a backache
Business response:
James, thank you for being our guest at Extended Stay America. We are pleased overall you enjoyed your stay. Your concern regarding the bed will be shared with our team. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Never again! I checked into the Eagan hotel around 9 p.m., used my magnetic strip key to unlock the door, placed my carry bag on the table and went out for a movie. I came back just after midnight and neither of my magnetic keys worked on the outside doors to the hotel and so I entered through the lobby. Neither key worked on my room door. There was no one at the front desk. There was a sign to call a number for assistance using the lobby phone. The desk phone rang until going to a message that prompted me to dial zero. I sp... read more
Business response:
Tom, thank you for taking the time to review your stay. We apologize for the inconvenience you had due to the keycard of your room and the service issues you encountered while you were here. Please be assured that we have discussed your feedback with appropriate teams, and we're taking immediate actions to prevent such incidents from occurring again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Bed and shower great. Smell in room was not - spicy cooking smell
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know you liked your comfortable bed and the shower in your room. However, we're sorry for the smell you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the odor. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Staff was helpful, room could have more facilities like drinkinh water , coffee machine and better pillows
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know you were pleased with the service provided by our associates, but we're sorry for your disappointment with the in-room amenities. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
Business response:
Thanks
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.3 star rating with 1,662 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.