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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place smelled like cigarettes. Kinda of a musty smell in the room. Tv kept turning itself off, the remote for the tv didn’t work.
Business response:
Thank you for being our guest. We are sorry for the smoke smell you experienced while you were here and the inconvenience you had due to the TV in your room. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We have also asked our maintenance team to fix the problem you mentioned. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Soup was left in the cupboard. Next morning housekeeper knocked and i said I'm in the shower and they yelled 2 min. This was at 11:15 AM. Horribly rude service. No tooth brushes in the vending machine.
Business response:
We apologize for the cleanliness issue and rude behavior of one our associate front he housekeeping team which kept you from having an excellent time. Your feedback is taken seriously, and we will use it to improve the service provided by our housekeeping team to ensure we deliver our best to improve our service level going ahead. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Staff was fantastic, first room checked into was disgusting. Didnt honor the posted 50$ early checkin after 4am
Business response:
We appreciate you choosing our hotel. Although you had a pleasant stay, we apologize as we couldn't hit the mark of your expectations for a perfect visit. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Kitchenette stove filthy, fridge not working at all, shower drain clogged, bed linens stained, pullout couch has mattress that was falling apart so we had to cram 3 people on 1 bed. "Free breakfast" cosisted of 2 granola bars and some oatmeal packets. No coffee available. Would definitely not stay here again.
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
The place was overbooked and no help was granted by staff beyond telling us it was overbooked. Never again
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
You get what you pay for. Room was poorly cleaned with beer bottle and wrappers under bed. Towels were stained. Linens looked unwashed. Front desk lady in the morning was rude. During the day the hotel smelled like Vietnamese food. At night it smelled like marijuana smoke.
Business response:
Dear Martin, thank you for being our guest and for providing us with the welcomed feedback that helps us improve. We are so sorry we failed to provide you with the clean and comfortable suite that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our suites very seriously, and steps are already underway with our housekeeping team to ensure this does not happen again. It would be our pleasure to have the opportunity to leave you with a more favorable impression on a future visit... read more
This is good hotel it has every thing it is also clean and comfortable for cook and staying in side the room thanks
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.3 star rating with 1,662 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.