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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
Arrived late at night and was told that I didn't have a room, even though it was confirmed. I received no notice before I occurred travel fees to get to the hotel, and was offered no help to find another room.
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
Always looking for something positive right. Still searching for what that might be at this venue. Place is more appropriate than venue. I would seriously recommend seeking other options if any were available.
Business response:
Thank you for choosing to stay at our hotel. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, Hotel Management
Front desk staff were very friendly; room was not cleaned. Trash from prior occupant was not taken out; floors and counters were sticky.
Business response:
We are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. However, we are sorry for the cleanliness issue you experienced in your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping department are being followed. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Place was filthy. I Would have rather camped out in a porta potty at a mexican food fest.
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
Service and front desk were top notch. Room was missing any glasses or other kitchenware that is present in other extended stays. The tv didn’t have a remote control. I was only there to sleep so didn’t mind.
Business response:
We are pleased to see you enjoyed your stay with us. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again! Sincerely, Hotel Management
Never Again No one was at the front desk when we arrived and had to wait 10 minutes for someone to show up. The room was really dated and was not cleaned well especially the bathroom. Trash on the floor under the sink and us d bandaid on the floor.
Business response:
David, thank you for reviewing your stay. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Please be assured that we discussed your feedback with the appropriate teams to fix the problems you mentioned. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Don’t stay here! Worst hotel I’ve gotten from hotel.com ever!
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
This property is absolutely horrible, is super dirty, old and the worse part is that stinks 😷 so bad, is supposed to be snake free but sticks everywhere. Really bad
Business response:
Thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property and it’s overall cleanliness will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.3 star rating with 1,662 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.