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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff at check in was crabby and listed a different place of my employment, because it was easier she said. Small bathrooms, not enough towels of all types. No dishes of any sort in the kitchenette or coffee maker. Had to ask for these things. Location was great for what we had going on, but I will go elsewhere next time.
Business response:
Thank you for being our guest. Please accept our apologies for the poor service provided by our associates at the front desk. This is not the impression we like our guests to leave with. Your feedback will be used to improve our service levels going ahead. Our hotel is designed for guests, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, H... read more
Extremely poor service. I was placed in a dirty room, then a room that the housekeeper was still cleaning. The housekeeper was nice but she described how filthy the guy before me had been and it made me not want to sleep or bathe there. The housekeeper told me they were out of cream and sugar for the coffee but would get it by morning. In the morning there was coffee, but no cream or sugar. They knew about this problem and had all night to fix it, but didn't. The lady at the front desk in the morning was absolutely unhelpful... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We greatly value your patronage and hope you re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
Bueno Super buen ambiente, limpio, personal muy agradable
Business response:
Jezabeth, thank you for sharing your stay experience at Extended Stay America with other fellow travelers online. It means a lot for us to learn that we exceeded your expectations with our service and comfortable accommodations. We look forward to welcoming you back soon. Sincerely, Hotel Management
Didn't get to stay. Booked room online and when we got there we were told that they were completely booked.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,418 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.