Extended Stay America - Minneapolis - Airport - Eagan - South

Business response:

Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our well-kept property, friendly staff, and convenient location. It is our goal to deliver great value at a fair price, and we like hearing that we have accomplished just that. We look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a review. We sincerely apologize for the insects in your room, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our team to make sure they are being followed each and every time. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospitality that you expect and deserve from our br... read more

Business response:

Wendy, thank you for taking the time to review your stay at Extended Stay America. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your compliments to Bobbi. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Thank you for your review filled with so many kind comments! We are thrilled to read you had a great stay with us at Extended Stay America and Bobbi accommodated you with an early check-in as you wanted to attend the wedding. She is a true asset to our team, and we will be sure to share your compliments. We appreciate your business and look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It is delightful to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Your concerns regarding the bathtub will be shared with the housekeeping team. Thank you again for choosing our hotel, and we look forward to welcoming you back... read more

Business response:

Alex, please accept our sincere apology for the difficulties you encountered with your room. We are also sorry for the disappointment you had with the comfort of your bed We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Your concern regarding the bathroom will be shared with the maintenance team so that they can corrective measures can be taken. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Managemen... read more