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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was not clean at all. The first room we were given had a plugged toilet.. it was disgusting. When we went to complain we were switched to a different room that had pee all over the seat of the toilet. Clearly employees do not clean these at all. There was dust and fingerprints everywhere on the desks as well as stains on the pillowcases, ceiling and chairs. I would never go back to this hotel, it clearly isn’t upkept.
Business response:
Please accept our sincere apology for the difficulties you encountered in your rooms. We do not take these concerns lightly, especially concerning housekeeping service issues. We have addressed this matter with the head of our housekeeping department to determine where steps in our room inspection procedures may have been missed. We appreciate you being our guest and hope you will consider giving us another opportunity to serve you in the future to provide you with a better experience. Sincerely, Hotel Management
Very unhappy. They gave our room away. Sent us to a sister property which was disgusting and dirty. It was in a very unsafe area and we walked out and had to find another hotel. Now I have to try to get the charges reversed in my credit card.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
It was easy to find and located right near the interstate. The staff was helpful.
Business response:
Thank you for choosing Extended Stay America and taking the time to post your review. It is great to know you were impressed with our courteous associates and that you enjoyed our ideal location. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
Satisfactory, not stellar! I stayed overnight, and chose this hotel for it's short travel distance to the airport. The room was comfortable, but the sounds in the neighboring rooms, and hallway were loud. Echoed. I found leftover food in the refrigerator from previous occupants. Failed to receive a requested wake-up call from the front desk.
Business response:
Criss, thank you for choosing to stay at our hotel. We are glad you liked our convenient location and comfortable suite. However, we are sorry for the noise you experienced and for the issues in your suite. We are also sorry for the service issues you encountered. We will take immediate action to identify why we failed so we can prevent these issues from occurring again. We appreciate you being our guest and hope to see you again soon for a much better experience. Sincerely, Hotel Management
Room conditions were terrible, bathroom was dirty, the condition of the kitchenette was bad. The cabinets were falling apart, unclean.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Don't stay at this gross, disgusting hotel! Do not stay here, especially if you have children. This is an awful hotel...dirty, unsafe, and smelly. From check-in to check-out nothing was as pictured or as described and nothing worked. Except for the fire alarm- it started going off shortly after we arrived. Someone finally called the fire department, but they couldn't find the problem and left! We spent the night waiting for a fire to start. We did not feel safe at all! The luggage cart had a blown out tire and was useless. T... read more
Business response:
Kim, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Kevin was the main staff member we worked with and he was incredibly helpful and accommodating. Room is small but exactly what we needed. Good walking distance to various stores and restaurants. 10/10 would recommend.
Business response:
Victoria, please accept our sincere thanks for reviewing your stay at Extended Stay America. We were delighted to read that our well-kept room, hospitality, and location made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you all as our guest, and we can’t wait to see you again on a future visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,418 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.