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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk was plea to. Had to always ask for everything. Never once did thing tell us our room would not be cleaned for the 10 days we were there. They could of called us and let us know that there housekeepers were not showing up and they would clean another day. I asked for the vaccum and than Paul had to unclog vaccum before anything could be done Bathroom was not cleaned.
Business response:
Paul, thank you for staying with us and for sharing your review. We are sorry you encountered poor service from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such mistakes are not made in the future. Thank you again, and we look forward to having another opportunity to serve you and prove that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
No pool and need more vending machines and breakfast selection
Business response:
Thank you for the review of your stay. We apologize for the disappointment you had with the pool and the vending machine. We are also sorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Mini kitchen along with the refrigerator. Cleaned room
Business response:
We appreciate you taking the time to write a review about your overnight stay with us at Extended Stay America. It's great to hear you enjoyed your clean suite and fully equipped kitchen. We strive daily to please our guests, and your feedback tells us we are meeting those goals. We hope to see you again soon! Sincerely, Hotel Management
The staff were helpful and professional but the building was very run-down and even my supposed smoke-free room smelled heavily of cigarettes.
Business response:
Thank you for staying with us and posting a review. We apologize for the odor you experienced and regret the inconvenience it caused. We are also sorry for the disappointment you had with the overall condition of your property. We will share your concerns with the appropriate individuals in our organization as we begin formulating plans for future renovations. On a positive note, we are happy you liked our friendly staff. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sinc... read more
It took 3 tries to get a room. Room #1 had a smoke detector going off and no dial tone on phone. 2nd room had cabinet doors open, windows open, tv stand away from the wall, and was in desperate need of vacuuming. They must have just sprayed for bugs. Room #3 was still dirty and things were broken but at least there was no signs of bugs. Side door was left unlocked all night and it looked like drug deals were constantly going on back there. Would not have stayed if it wasn't part of an Expedia package. Gross!
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Room wasn’t clean. And for a smoke free hotel, it sure smelled like cigarettes. Also had a cigarette hole in our blanket and on the carpet. Would never stay here again. (Staff was friendly though)
Business response:
Thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and please give us the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,418 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.