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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was ok for one night stay. The space for twin bed is really small.
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
I don't think the room was vacuumed nor was the kitchenette floor mopped after the previous guest. Our shoes stuck to the floor when we walked on it. We wiped it ourselves with a towel from the bathroom. There were pieces of dog food on the carpet. Cigarette burns in the blanket and the comforter was soiled. I went to the desk and got another one. We had already gotten a second room assignment after the first one as it was unsatisfactory upon check in. It looked like someone had been laying on the bed. The staff spent a lot ... read more
Business response:
Please accept our sincere apology for the difficulties you encountered in both of your rooms. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We regret any inconvenience you had due to the other guest of our property. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Really friendly and helpful staff but the entire place smells like smoke. The TV remote was missing. The furniture was broken.
Business response:
Thank for being our guest. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. However, please accept our apologies for the disruption to your stay caused by the smell of smoke. Your concern will be shared with our housekeeping team so that corrective measures can be taken. We also value your feedback regarding the furniture that will be shared with the appropriate team. Kindly note, television remote is available at the front desk. We hope to have another opportunity to welcome... read more
Amazing customer service!! Would be nice if they offered the daily paper.
Business response:
Thank you for sharing your experience at Extended Stay America. As a valued customer, we appreciate your feedback and are delighted to know that you had a great stay. We take great pride in not only meeting, but exceeding your expectations with our service. Thank you for your time and come visit us again soon! Sincerely, Hotel Management
Great staff, great stay Staff here is incredible and accommodating. Kevin is great to talk and joke around with at the front desk, Bobbi and Emma are incredibly hard working gals making sure the rooms are clean and up to snuff. If we ask for something for our room they get it to us as soon as they can. The things that I've had small problems with are minor and out of the staff's hands and comes completely to the corporate level. One of the lamps flickers and gets a burning smell to it so we have to avoid using it. And the r... read more
Business response:
Victoria, it is a pleasure receiving feedback such as yours. Our goal at Extended Stay America is to provide outstanding service, and it is great to receive confirmation that our efforts make a difference. Your compliments will be shared with the team especially with Kevin, Bobbi, and Emma so we can thank them personally for the work they are doing. We value your observation and have taken a note of it. Thank you again for staying with us, and we hope we have the opportunity to welcome you back soon. Sincerely, Hotel Managem... read more
Bad manager on duty Cleaning staff and desk lady was amazing but the manager she was just plain rude and mean dont recommend staying here with those type of managers on duty.
Business response:
Thanks for choosing to stay with us. We are happy your overall experience with our staff was pleasant. However, we regret one of our associates was not up to the task of providing exceptional service. We value your feedback and will use it to make sure we are more consistent in our service delivery. We hope you will consider and give us the opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,418 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.