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Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
- Hotels
- Eden Prairie, MN
About this business
Location details
11905 Technology Dr., Eden Prairie, MN, 55344, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff needs lessons in customer service Had it not been for the horrible customer service experience this would have been an average stay at an average hotel for a decent cost. Unfortunately some of the staff did such a bad job they are getting a poor review. With family in town for a graduations I booked 3 rooms for 2 nights. The morning after the first night a staff member went to 1 of the rooms and told my family they had to vacate the room in 15 minutes since the reservation was one night. Heading to the front desk with ... read more
bad hotel This hotel is not good and even can not hold what they promised. Staff is unfriendly and dirty. Although The neighborshood is ok. Even there are other good hotels it's surrounding. You can't save it, so my advice to you go other hotel.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that you received such poor service from our staff. In direct response to your feedback, I will be meeting with my staff to review customer service standards so that your experience is not repeated. Thank you again for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
So so The front desk woman that checked us in was very pleasant and helpful. The rooms are non smoking and smoking but they are mixed together on floors so you can smell smoke regardless. Room wasn't very clean. The bed wasn't very stable and was pretty uncomfortable.
Never Again Worst state of repair and cleanliness I have experienced in a long time.
Business response:
Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was unclean and items within it were in need of repair. In response to your feedback, I am working with our housekeeping staff to improve our cleaning procedures and inspection policies moving forward. As well, I am working with our maintenance staff to make repairs as needed. Your feedback is very important to us, so thank you for sharing. I do hope that you w... read more
Very disappointing for the price. Very hard, uncomfortable bed. Hallways, stairwells were dirty and carpet stained. Carpet in the room was very dirty. Very few TV channels to choose from.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that our beds were uncomfortable for you during your stay. I am also very sorry that the carpets in the hallways and stairwells were dirty. In response, the staff and I are working to improve our cleanliness standards. As well, I want to inform you that this property is getting a full refresh in November. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you wi... read more
This was my first time at an Extended Stay hotel. I wasn't prepared for the differences compared to a Hampton Inn. No shampoo or iron and the room was not cleaned daily. THis is ok if you know what to expect from the beginning. I didn't do my homework. i was concerned about my safety at this hotel and when I checked in there were several men in the lobby. I am female and was concerned when the front desk personnel announced my room number very loudly. Every eye turned in my direction. I would have appreciated it if they had ... read more
only if necessary Most of the hotels in the area were full because of a convention. This was one of very few choices left to us. It's functional. The staff was helpful. It works, but I would only stay here if our usual [Fairfield Inn] or others like it are not available. It's very drab...sort of depressing. The carpet in the room felt sticky and looked dirty. The tile floor in the bathroom also felt sticky to bare feet. Towels, kleenex, toilet paper, all workable but below the usual standards. Bathtub stained. Definitely sec... read more
Can't sleep here Sorry but hard to sleep when pipes are screaming, showers are running, air conditioner is load. Sound wise there was no comfort. Cannot recommend.
Worst Hotel. Quality of Service is very poor
Frequently asked questions about Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
How is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive rated?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive has a 3.3 star rating with 1,163 reviews.
When is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive open?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive is open now. It will close tomorrow at 12:00 a.m.