This profile has been claimed by the business owner or representative.
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
- Hotels
- Eden Prairie, MN
About this business
Location details
11905 Technology Dr., Eden Prairie, MN, 55344, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
worth for staying a night. Not for long stay Not worth for staying more then a night.
Amenities excellent but service disappointing I checked in just after midnight due to a delayed flight. The man who checked me in never once greeted me or smiled. From his lethargic, apathetic attitude, it felt like I had just done him the unforgivable disservice of waking him from his slumber, and that he was being terribly inconvenienced. I had also called for a morning call (from the same person)which never occurred. Fortunately, I had set my own alarm as a backup. Unfortunately, even though the rest of the morning staff ... read more
Business response:
The staff and I read your comments about your stay with us. I sincerely apologize for the customer service you experienced upon check-in. As this hotel’s manager, I can assure you that I have met with our front desk staff and reviewed the importance of providing each guest with professional customer service. I really appreciate you bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Don't feel safe It took awhile getting in the bldg when arrived at night as I think the staff were not on the look for late arrivals of guest
Paid for it thru Expedia. Motel was horrible!!!! Got to motel and didn't even end up staying there!! Everything dirty rundown in bad area. Lost money by going through Expedia!!! Never again will I use this service!!!!!!!
Business response:
Your review for our hotel was recently brought to my attention. I sincerely apologize that we were unable to meet your expectations. In response to your feedback, I am meeting with our housekeeping staff and sharing your feedback. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Sayed in way better hostels for a FRACTION of pri The bed was hard and sagging in the middle. A fire alarm was set off at 2 am. The staff was less than friendly.
Do not recommend The staff were friendly and helpful but the room was filthy. Mold on the bathtub, previous guests foodstuffs in the fridge, sticky kitchen floor and old crumbs and a child's toy fell out of the recliner. I had to ask for a coffee pot and dishes and there was no gym.
Will never stay here again! We stayed for five nights in March 2015. The family consisted of my husband, me, our 3 year old, our 2 year old, and two small dogs. We were visiting family and attractions around the area. We got in late Saturday night and my sons had fallen asleep in the car, so they were wide awake at 10:30. They were running around and being crazy, playing on the luggage cart, etc, and the downstairs neighbor came up to complain about the noise. Hotel quiet hours are from 10-6, and we apologized and kept the b... read more
Disappointed. Lobby unattended after 11 pm, had to call to get registered when my plane arrived late. Also couldn't find anyone to talk to in the morning before I left for work. Hotel had no info on my hotels.com booking. Internet does not work "network problems". No chair in room, sit on bed or counter stool. Noisy fan in bath comes on automatically with light. No kitchen equipment - dishes, silverware, etc - must request at front desk. I asked for a spoon all they had was a plastic disposable spoon. I am leaving after 3 ni... read more
Business response:
I appreciate you bringing your experience to our attention. The issues you described are unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will use your feedback to make sure your experience is not repeated and to better provide professional customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better... read more
Frequently asked questions about Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
How is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive rated?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive has a 3.3 star rating with 1,163 reviews.
When is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive open?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive is open now. It will close tomorrow at 12:00 a.m.