This profile has been claimed by the business owner or representative.
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
- Hotels
- Eden Prairie, MN
About this business
Location details
11905 Technology Dr., Eden Prairie, MN, 55344, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean and Repair Please! I was not comfortable. I picked Extended Stay because I have stayed at many other locations around the USA and have always been pleased. I was very disappointed this hotel did not live up to my expectations. First, I went to place something on a rack in the closet, before I even placed it, the rack just feel off the wall. Called to let the front desk know. I was told it would be fixed in 2 days. Second, I was in a rush to attend an event and did not want to be late. I hurried to wash up and as I step... read more
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Rude front desk Old lady at the front desk was rude and so was the black woman.
Business response:
Thank you for your constructive review. We apologize that we did not provide the responsive service you should have received from us. Our staff normally does a terrific job in providing attentive service, so we're sorry we dropped the ball during your visit. We will definitely be using your constructive feedback to step up our game. We hope you will consider a future stay so we can better demonstrate our commitment to service excellence Sincerely, Hotel Management
Eh Overworked staff. Kitchen shoddy, falling apart. Cable, barely. Bed okay, blankets aweful. Breakfast? A coffee, and a granola in a bag.
Business response:
Please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Hotel has some serious work to do Was cussed out by a staff member after asking where to park. Lot was full and I was told to kick rocks. The staff is a joke some serious training needs to go on there
Business response:
Thank you for choosing our hotel for your stay. Please accept our apology that we were not as responsive to your requests as we should have been. We will share your concerns with our team members, and we will take corrective measures to make sure that the issues you experienced do not happen again. We hope you will give us another chance to show you the stay you deserve. Sincerely, Hotel Management
:( the beds were uncomfortable. the atmosphere made me feel on edge due to the people hanging around the lobby and the property. the kitchen didn't have utensils of any kind in the cupboards. There were only two chairs in the lobby and poor customer service at the front desk.
Business response:
Thank you for your feedback. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, Hotel Management
Stinky Difficult location to get to, virtually no amenities, room only a a single double bed, and it stunk! When we got ready to check out, no one at front desk. Was way over priced for what we got, will never stay there again, nor would I recommend it to anyone else!
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, General Manager
NEVER BOOK THIS HOTEL I knew when booking this hotel it wasn't going to be the lap of luxury, but I definitely feel it was highway robbery what I paid for it. Upon walking in with room the smell was so terrible we had to get a an oil diffuser to cut the stench. The carpet was so gross that we ended up using the comforter on the floor so our feet didn't have to touch it. If you touched the cabinets they had a sticky feel to them. They constantly were running out of towels and couldn't provide a fresh towel each day. Oh and I ... read more
Business response:
Shannon, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, General Manager
Not what I expected I was happy to be greeted by a friendly staff person at the front desk. Check in was great and it went well. The problems were largely with the room: the bathroom was clearly not cleaned, there was no soap and there was also no shower curtain. The room also had a strange smell to it. Like someone had spilled a bunch of soup or something.
Business response:
Bryce, thank you for your visit. It’s nice to know you liked our convenient location and helpful associates. However, our first preference is to ensure a spotless accommodation for every guest, and we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our housekeeping team in an effort to improve our service moving forward. Please consider giving us one more chance so we can redeem ourselves. Sincerely, General Manager
Horrible Bed at this Dorm Most uncomfortable bed I have ever slept on ever! Garbages we're full all over the place. And the rooms were like dorm rooms.
Business response:
We are so sorry you didn't have a restful night sleep and our beds were to blame. Quality, comfort and cleanliness are central to what we provide our guests, and we're sorry this wasn't the case with your stay. We hope you will choose to visit us again so that we can provide you with a better experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
How is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive rated?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive has a 3.3 star rating with 1,163 reviews.
When is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive open?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive is open now. It will close tomorrow at 12:00 a.m.