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Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
- Hotels
- Eden Prairie, MN
About this business
Location details
11905 Technology Dr., Eden Prairie, MN, 55344, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smoke shop Beer caps and cigarette butts by the hundreds littered the entrances. Entire place reeked of smoke. Major disappointment. Staff was terrific. Felt sorry for them, actually.
Business response:
Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with the hos... read more
Business response:
Muleta, thank you for your rating. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, General Manager
Nah Looking for an inexpensive place to stay in the area, and I got cheap. Kinda dumpy. First room had an AC unit that was as loud as a revving engine. Both rooms just didn't 'feel good.' Cory at the front desk did a great job of taking care of me, though. Won't go back.
Business response:
We sincerely apologize for the maintenance issues you encountered during your visit. We have a duty to follow the processes in place to ensure each guest room is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean and comfortable suite while staying with us, and we are sorry for the inconvenience you had while here. We hope you will return so we can make it up to you. Sincerely, General Manager
Extended Stay is Gross The desk clerk had to move me 4 times to get a room that was fully functioning. First room had two broken light fixtures, second room heat/ac not functional, third room TV didn't work and the fourth room had all things working but no coffee maker or kitchen supplies as advertised. I took it because I was tired of switching rooms. This was one of the poorest run hotels I have ever been in. It was the first time and last time I will ever stay at Extended Stay. I wanted to leave after 5 minutes. Super gro... read more
Business response:
I sincerely apologize for the issues you encountered in your room. Your concerns have been shared with the maintenance and housekeeping teams in an effort to improve our service and facilities. I would like to inform you that kitchenware of your suite is available at front desk. We will remind our staff to communicate this more clearly at the time of check-in. We hope you will consider giving us a second chance so we can prove this is not typical of our usual service. Sincerely, General Manager
Bad Checked in, got up packed, found bed bugs in room. Immediately packed up, hoping none got in our clothes and luggage. Moved to Comfort Inn. I still have not got a full refund on the two rooms.
I am pretty particular about where I stay and tend to be a bit of a hotel snob but I don't think that I am being overly critical when I say that this place was pretty terrible. A group of us were staying for a tennis tournament and we would all stay out as late as possible to avoid going back to such an uninviting, dingy place. The room was reasonably clean but the bathroom fixtures were rusty and just plain outdated. The bed was extremely uncomfortable, as well. The area outside of the hotel was not kept up and there was a ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you felt our hotel was uninviting and that your room accommodations were not to your liking. I will work more diligently with our staff to make sure guests are having an excellent experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Only if last resort. Lobby stunk. Smelled like they had a sewer back up. Only one person behind the desk and she wasn't there when we arrived for check in. She rushed through everything due to the line. NO utensils in the room, have to go to the desk if you needed so much as a spoon. A/C unit was loud, bed was terrible, worst mattress ever....an air mattress is more comfortable. Hotel it is not, motel it is. Parking lot had trash thrown about that wasn't picked up. Weeds at the curbs. This place is totally Jenky. Avoid unles... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. I will also coach our staff to ensure that each guest receives professional customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guest... read more
Not the place to stay on business. I stayed here 2 nights while doing service work for a near by coustmer. The room was cleaned when I checked in but never after. There were no water glasses in the room. Also the "breakfast" was a joke, it was jut coffee and cereal bars. This place seems to pride itself on doing the absolute minimum.
Just OK I would expect more amenities for an extended stay hotel. A pool or gym would be nice.
Business response:
Thank you for your recent review of your stay. Please accept our apologies that our amenities were not to your expectations. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and professional customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Frequently asked questions about Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
How is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive rated?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive has a 3.3 star rating with 1,163 reviews.
When is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive open?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive is open now. It will close tomorrow at 12:00 a.m.