This profile has been claimed by the business owner or representative.
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
- Hotels
- Eden Prairie, MN
About this business
Location details
11905 Technology Dr., Eden Prairie, MN, 55344, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had high hopes, was badly disappointed They nickel and dime you. The last extended stay I was at, would at least come in and take out the trash and give you fresh towels daily. You had to pay for that here. You have to ask for the kitchen stuff, they don't keep it in the room. I mean, who stays at an extended stay and doesn't expect to use the kitchen?? Bed was hard as a rock. Towels were the type most other hotels use in their pool room. They were cheap and rough.
Smelly Our first room was very smelly - like indian food. It was so bad that we had to change rooms. The staff was sympathetic and made the room change immediately. Even the hall ways smelled. Also, the hair drier didn't work in our new room. Would not recommend this hotel to others.
Business response:
Thank you for taking the time to write a review sharing your experience with us. Please know that we are sincerely sorry that we fell short of your expectations. I met with my staff and discussed your concerns and we will be using your feedback to ensure that these types of issues are not repeated. We hope to have the opportunity to provide you with a better experience next time you're in town.
Ok, but an annoying odor.... Room had an unusual, annoying odor to it. We asked the front desk about it and was told someone may have cooked an ethnic meal and the smell permeated through the walls. TV remote did not work, went down to get batteries, still did not work, had to move channels, sound by manual methods. Kind of a pain when you're trying to relax in bed. One of the lights next to the bed did not work at all. I've stayed at better Extended stays, but won't stay at this one again.
Business response:
Michael - I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that there was an odor to your room and the remote and lighting was not functioning properly. Please accept my apology. I discussed your comments with the team, and we are working to review our inspection procedures to ensure that your experience is not repeated. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provide you with a better experience the next... read more
I thought for the steep price I paid for the room it was plain without any coffee makers, ice, ice buckets, access to newspapers, although it was clean.
Business response:
Thank you for providing us with details about your stay. We appreciate the kind comments about the cleanliness of our hotel; however, we apologize that your room did not have the coffee maker, ice machine, and newspaper access that you were looking for. Please know that we do provide coffee makers at our desk upon request, and that we do have ice trays in our freezers to enable guests to make ice. Regardles, your feedback on these issues will be useful to us as we continually work to improve our hotel. Thank you very much fo... read more
The AC unit was making a loud noise , and the fire alarm went off twice . Hard to sleep
Dirty and Smelly The first thing I noticed when I walked in my room was a strong wave of body odor smell. Then a huge puddle in the middle of the kitchen area floor. I fell asleep the first night with the remote on the bed and when I woke up i couldn't find it so I assumed it fell off the bed. When I looked under the bed to see if that's where it disappeared to I saw TONS of trash. There was some soda bottles, some old cologne, and other garbage. It was as if the staff didn't pick anything up, but instead just swept it under... read more
Not a good experience! We requested dishes, etc. for our room in the morning. When we returned at night they were still not there so I had to go with the front desk attendant to pick them up in the storeroom. Room airconditioner unit worked sporadically. Bathroom fan/light was very noisy! Hallways smelled like fish from someone cooking in a nearby room. The exit door next to our room quit working and wouldn't be repaired until the following Monday, this was Friday, which meant a lot of walking for my elderly mother.
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to read that your kitchen supplies were not delivered to your room in a timely fashion. I will be meeting with my staff to review the way we handle these requests to ensure your experience is not repeated. As well, I do apologize for the maintenance issues you experienced with your air conditioner, bathroom fan, and the exit door. I will be working with my maintenance ... read more
Bed Bugs Room 235 had bedbugs ..... I ended sleeping in my van. ..
not good Didnt have good support. Not enough towels or items for bathroom. Breakfast items ran out.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that we had no towels available, and that our grab-and-go breakfast was not re-stocked. I will be meeting with my staff to discuss strategies that ensure we always have enough clean towels for our guests and that we are consistently re-stocking our breakfast items. Thank you again for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
How is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive rated?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive has a 3.3 star rating with 1,163 reviews.
When is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive open?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive is open now. It will close tomorrow at 12:00 a.m.