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Extended Stay America - Minneapolis - Maple Grove
- Hotels
- Maple Grove, MN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
12970 63rd Ave. N., Maple Grove, MN, 55369, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Broken window. Window was broken and sitting on the floor. The window would not close completely. This caused the noise from the nearby freeway to be louder than usual.
Business response:
Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for the condition of the window in your room, as well as for the inconvenience caused by the noise. This experience does not reflect our commitment to quality service. We appreciate your feedback, as it is essential for us to address such issues promptly and enhance the comfort of our future guests.Sincerely,Hotel Management
Wasn’t feeling it
Business response:
Dear Guest, Thank you for sharing your thoughts. We are sorry that your experience did not meet expectations, and we appreciate your feedback as we continually work to improve.Sincerely,Hotel Management
Property was conveniently located for our needs, and the staff were very friendly and helpful. ( Especially Kevin on the afternoon shift) The room was spacious and the king sized bed was very comfortable. However, there were multiple things in the room in need of repair. The kitchen faucet constantly dripped, the sink was stained and kind of gross, and the countertop was bubbling up...needing to be replaced. The picture online shows a coffee pot in the room....but there wasn't one. ( Thank you Kevin for finding that for us) ... read more
Business response:
Dear Guest, Thank you for taking the time to share your review. We’re sorry your experience didn’t fully meet expectations. While we’re glad to hear the staff was helpful and the bed comfortable, we understand that maintenance issues and missing amenities can impact your overall stay. Your feedback is important and will be shared with our team to help improve room conditions and ensure a better experience for future guests. We do hope you will give us another chance the next time your travels bring you this way.Sincerely,Hot... read more
2nd time staying and it was easy going and great!
Business response:
Dear Guest, We're thrilled your second stay with us was a great experience and you found it easygoing and enjoyable. We strive to provide a comfortable and welcoming environment for all our guests, and it's wonderful to know that we could meet your expectations. We appreciate your loyalty and repeat business and look forward to welcoming you back again to Extended Stay America.Sincerely,Hotel Management
Very nice facility
Would not book again Unfortunately our overnight stay encountered an odd smell in the room, hair on the shower walls and sticky floors. The check in person was polite and responsive, the morning crew completely ignored my presence at the desk. I couldn’t wait to leave.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the unpleasant experience you had during your stay. Please be assured that we have taken your concerns seriously and have communicated them to our housekeeping team for a thorough review and appropriate action. We do appreciate your positive comments about the check-in process, and we hope you'll consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Maple Grove
How is Extended Stay America - Minneapolis - Maple Grove rated?
Extended Stay America - Minneapolis - Maple Grove has a 4.2 star rating with 1,280 reviews.
When is Extended Stay America - Minneapolis - Maple Grove open?
Extended Stay America - Minneapolis - Maple Grove is open now. It will close tomorrow at 12:00 a.m.