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Extended Stay America - Minneapolis - Maple Grove
- Hotels
- Maple Grove, MN
About this business
Location details
12970 63rd Ave. N., Maple Grove, MN, 55369, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was fine for the price
Business response:
Dear Frank, Thank you for sharing your feedback. We're glad to hear that you found the value of your stay to be aligned with the price. We always aim to provide a comfortable and affordable experience for our guests. We appreciate your comments and look forward to the opportunity to welcome you back in the future.Sincerely,Hotel Management
Good place
Affordable and just what I needed for a place to stay
Business response:
Dear Trisha,Thank you for choosing to stay with us. We are delighted we met your expectations for a fantastic stay at Extended Stay America. It was our pleasure to host you, and we look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
Nice area
Not clean and things didn’t work Not real impressed with the room. I wasn’t expecting luxury at this price point, but clean and working should be the basics at any price point. The carpet had multiple large stains, two of the four lamps didn’t work, and the TV remote was missing a battery so we couldn’t watch TV.
Business response:
Dear Kelli, We are committed to exceeding our guests' expectations, and we regret that your recent experience did not align with this standard. We sincerely apologize for the concerns you encountered in your room. Your feedback is invaluable to us, and we will address these issues with our team to ensure improvements are implemented. We hope to have the opportunity to provide you with a more enjoyable stay in the future, one that reflects the high standards we strive to uphold. Sincerely,Hotel Management
👍
Would not book again Unfortunately our overnight stay encountered an odd smell in the room, hair on the shower walls and sticky floors. The check in person was polite and responsive, the morning crew completely ignored my presence at the desk. I couldn’t wait to leave.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the unpleasant experience you had during your stay. Please be assured that we have taken your concerns seriously and have communicated them to our housekeeping team for a thorough review and appropriate action. We do appreciate your positive comments about the check-in process, and we hope you'll consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Maple Grove
How is Extended Stay America - Minneapolis - Maple Grove rated?
Extended Stay America - Minneapolis - Maple Grove has a 3 star rating with 2,558 reviews.
When is Extended Stay America - Minneapolis - Maple Grove open?
Extended Stay America - Minneapolis - Maple Grove is open now. It will close tomorrow at 12:00 a.m.