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Extended Stay America - Minneapolis - Maple Grove
- Hotels
- Maple Grove, MN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
12970 63rd Ave. N., Maple Grove, MN, 55369, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Trash around the property, could be cleaner!
I mean the place needs a renovation. The bath tub was running water all night and wouldn’t shut off. The tv is outdated. basically, the place is old and needs to be demolished.
Business response:
Dear Hawa, Thank you for choosing us. Although you had a satisfactory time here, we regret the problems you suffered during this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We address the problems so they are atten... read more
Average - at best Great check in - very helpful/friendly staff. Just the opposite when I checked out - different person who would barely talk, wouldn't smile, wasn't friendly. Room smell was overwhelming with dissinfectant. Got use to that - still some dirt on the floor - don't go barefoot there!. Breakfast is a joke - go somewhere else. Room was loud with highway noise. Overall stay was tolerable, but I won't go back.
Business response:
Dear Guest, Thank you for taking the time to share your feedback about your recent visit. We are glad you enjoyed your stay overall, but we understand that there were some areas where we fell short of your expectations. We always strive to exceed our guests' expectations, so we apologize for any inconvenience or disappointment you experienced during your time with us. Please know that we take your feedback seriously and will make the necessary improvements to provide the best possible service. We hope you'll consider staying... read more
Staff is very nice and helpful
Business response:
Dear Juan, Thank you for choosing Extended Stay America and taking the time to write a review. We are glad you enjoyed your stay and appreciate recognizing the service provided by our associates. Our team works hard to ensure guests enjoy a relaxing and carefree time with us, and we're glad their caring hospitality was the highlight of your stay. We hope to be your hotel of choice if another visit to our area is part of your plans.Sincerely,Hotel Management
The rooms are outdated and the walls need a paint job but was clean
Check in was easy. When I got upstairs, the hall looked like a homeless encampment... Several rooms had stuff stacked outside of them: a framed pictures, a toaster, a laundry basket, clean dishes piles in front of one room (why?) cans of soup and beans, dirty pillows. This would never pass a fire inspection. I gave the property a pass/middle range review because the front desk attendant was awesome (I think his name was Abdul. The room itself was spotless/clean. The free breakfast was minimal but good. I have mixed feelings ... read more
Business response:
Dear Debra, Thank you for reviewing our hotel. It is nice that you had a satisfactory time. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks for the mentioned spots are shared with our team for improvement, as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Maple Grove
How is Extended Stay America - Minneapolis - Maple Grove rated?
Extended Stay America - Minneapolis - Maple Grove has a 4.2 star rating with 1,280 reviews.
When is Extended Stay America - Minneapolis - Maple Grove open?
Extended Stay America - Minneapolis - Maple Grove is open now. It will close tomorrow at 12:00 a.m.