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Extended Stay America - Minneapolis - Maple Grove
- Hotels
- Maple Grove, MN
About this business
Location details
12970 63rd Ave. N., Maple Grove, MN, 55369, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was clean but limited staff. Always waited for receptionist. It was okay
Business response:
Dear Patty, Thank you for your feedback. We're pleased that you found the room clean. However, we apologize for the inconvenience caused by our limited staffing and the wait times at the front desk. Your comments are valuable to us and will guide our efforts to improve service efficiency. We look forward to providing you with a smoother experience during your next visit. Sincerely, Hotel Management
This hotel was ok for the price. Its in a good location that is safe and quiet. However my bath tub didnt have the lever to make it a shower, it appeared as though it had been cut off or something. Staff took note of it but seemed too busy to actually fix anything. The on the go breakfast lacked options so i was glad i brought my own food.
Business response:
Dear Christine, Thank you for sharing your feedback. We’re glad to know you found the location convenient and that the value met your expectations. Nevertheless, we sincerely apologize for the issues that detracted from the perfection of your experience. It’s disappointing that your maintenance concern was not addressed in a timely manner. We will follow up with our team to improve responsiveness moving forward. Furthermore, your valuable input regarding our breakfast offerings will be shared with our leadership team to iden... read more
Staff is nice but it does seem like they are over worked and a might need some more help
.
Great place
Staff was very inattentive and usually not at the front desk. The grab and go breakfast was really non existent. No coffee and only a couple nutrition bars.
Business response:
Dear Brian, We’re sorry to learn that your experience with our service and breakfast offering was disappointing. Your feedback has been noted and will be shared with our team to ensure these concerns are addressed. We hope you’ll consider giving us another opportunity to provide a more reliable and welcoming stay. Sincerely, Hotel Management
I like the kitchen options but overall had a very dirty feeling. I ran out of TP, without additional stock available in the unit. Front desk staff not super welcoming or helpful at all. Air unit smelled moldy.
Business response:
Dear Sarah, Thank you for sharing your experience. We’re glad you appreciated the kitchen options. However, it’s disappointing that your overall experience did not meet your expectations. Your feedback is essential and will be shared with the appropriate teams so we can make the necessary improvements. We hope you’ll consider giving us another chance to provide a far better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Maple Grove
How is Extended Stay America - Minneapolis - Maple Grove rated?
Extended Stay America - Minneapolis - Maple Grove has a 3 star rating with 2,529 reviews.
When is Extended Stay America - Minneapolis - Maple Grove open?
Extended Stay America - Minneapolis - Maple Grove is open now. It will close tomorrow at 12:00 a.m.